Book Hertz car rentals in Irving

Irving, TX, United States
22 Sep — 29 Sep
Irving, TX, United States
Wed 22/9
Noon
Wed 29/9
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Irving

Overall Rating4.9 OkayBased on 16 reviews
Cleanliness
5.1
Comfort
4.8
Overall
4.8
Pick-up/Drop-off
4.8
Value for money
5.1

Recent reviews

Traveler rating
1
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4
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Find reviews that mention:
2.0
Horrible Customer ServiceCons:I made a reservation about two weeks in advance of my trip, when I went to pick up the car the assistant manager told me they didn’t have anymore cars and they haven’t had any for two days. That’s not the end of it, when I inquired about why I wasn’t informed the assistant manager told me that they’ve been “trying to call me” But the problem is I actually called this particular Hertz office the day before pick up and then the morning of and both times my reservation was confirmed by the associate. This manager never apologized and showed a complete disregard for the inconvenience and then gave me an attitude for being upset quote “I don’t know what you want me to do” and shrugged her shoulders. When I inquired about my refund she said “we didn’t charge you” as she walked off to the back. I will not be doing business here ever again.Reviewed 20 Sep. 2018
review fromkayak
10.0
Pros:Everything was smooth & friendlyCons:Longer rental....Reviewed 8 Mar. 2021
review fromkayak
10.0
Pros:The car was excellent! Great value, super comfortable, etc.Cons:The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.Reviewed 21 Jul. 2017
review fromkayak
2.0
No cars availablePros:Not muchCons:There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.Reviewed 21 Nov. 2016
review fromkayak
3.6
Pros:I prepaid for a Hertz rental car for our 5 day vacation. However when we arrived to the rental location, there were no cars available. The Hertz staff were unhelpful and did nothing to remedy the situation besides giving me the Hertz phone number. In short we lost money and time and gained nothing from the experience except the wisdom to never book through Kayak again.Reviewed 14 Oct. 2019
review fromkayak
2.0
Most AWFUL customer serviceCons:The rental location where I went to pick up the car was awful. The customer service was insulting. The employee helping us was rude and entitled. He began the conversation by telling us that he did not have a car for us that we had reserved. Then continued to tell us that it was our fault because were delayed in our flight to pick up the car. He continued to tell us that we should have called him because we were late (when would have been in flight). He then continued to speak to us by blaming us. Never once apologizing. He was acted this way the entire time. Even when we walked around the car- he refused to note the marks on the car. I have never been treated so badly in my life in regards.Reviewed 19 Sep. 2016
review fromkayak
2.0
Pros:There was absolutely nothing to like, from pickup to rental period to customer service, everything was a hassle and Hertz was completely unhelpful.Cons:The car was in no condition to drive. There was noises coming out of the dashboard that got louder as I accelerated and it was so loud in the cabin that my wife and I had to scream. The washer fluid ran out after an hour on my way to New Mexico. The journey was horrible and Hertz in New Mexico did not have a car for me to swap at 4 locations. It wasted our vacation time and we had to cut our trip short to return back whilst enduring the noises for 12 hours, stopping on the way several times to check the car.Reviewed 6 Jun. 2021
review fromkayak
10.0
Quality employeePros:The lady who helped me with pick up and drop off was amazingly helpful. She'll be the reason I book with Hertz in the future.Reviewed 15 Aug. 2018
review fromkayak
6.8
The interior did not meet d standard. It stinks, the seats were dirtyPros:Customer service was good,did not have to wait too long to pick up my carCons:Did not like what l went through to get an exchange, had to go to four different locations before l was able to get another car.Reviewed 17 Oct. 2017
review fromkayak
2.0
Cons:Was notified 30 minutes before pick up time there was no car available for me. I was told they would call me within 20 mins with a car & never heard back. I continued calling them throughout the day, each time there was a different excuse why there wasn’t a car available. Had to rent from enterpriseReviewed 12 Apr. 2019
review fromkayak
2.0
Sleazy sales people high jacking customer time.Pros:Nothing.Cons:SLEAZY sales people high jacking customer time. Had reservation for 2 wk business trip, they wouldn't honor price bec "they have final say on prices in their house". Also told me "I know u need wheels and that's all we have for you".Reviewed 2 Jul. 2016
review fromkayak
3.2
UnsatisfactoryPros:Fuel efficientCons:Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return callReviewed 18 Jul. 2017
review fromkayak

Other suppliers in Irving scored

Where can I find Hertz car rentals in Irving?

3401 W. Airport Frwy #137, Hertz car rentals

Address

3401 W. Airport Frwy #137

Hours

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30

Phone

+1 972 594 4473

Address

1700 E Airport Freeway

Hours

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00

Phone

+1 972 579 7649

Good to know

Most popular location

3401 W. Airport Frwy #137

Most popular car type

Intermediate

FAQs about renting a car from Hertz in Irving

  • As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Irving.

  • Hertz has 2 rental locations in Irving. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Yes

  • Yes