"The friendliness of the was exceptional"(in 2332 reviews)
"The , the car was clean, and the electronics all worked well"(in 2332 reviews)
Cons
"Unable to pick up ."(in 5756 reviews)
"My wasn't really clean inside."(in 5756 reviews)
"Why isn't that enough time to have a ?"(in 5755 reviews)
Reviews
Overall Rating6.0 OkayBased on 29 reviews
Cleanliness
7.2
Comfort
6.6
Overall
6.0
Pick-up/Drop-off
6.0
Value for money
6.1
Recent reviews
Traveler rating
2
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Find reviews that mention:
8.0
Overall good. The first person I interacted with was very friendly. A few issues arose in terms of picking up my car. They did not have a car available when I arrived, so in addition to waiting in line, I had to wait 30+ minutes to get a car. The person who processed my rental was less friendly and I realized after the fact, did not go through my rental agreement, etc. and just had me electronically sign a contract that I had not actually seen. I reserved a compact car and ended up with a Mustang. On one hand, this was fun, but difficult to drive/park in tiny spaces and also not very fuel efficient.Reviewed 21 Oct. 2023
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2.0
Hertz had no cars available to rent in the price range of my reservation. They wanted to put me on a waiting list for a car to come in before completing my reservation (how many hours?). I asked they upgrade me to an available car but they would not do without making me pay for the upgrade. Slimy bait and switch tactic. Not what you'd expect for a class companyReviewed 12 Dec. 2021
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4.0
Air conditioner did not work properly which made it uncomfortable.Reviewed 2 Dec. 2021
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2.0
The car was not ready when we arrived, the front desk attendant charged us for 2 extra hours because we ended up getting our car slightly earlier than the time that we scheduled. Will not rent from SB Hertz again.Reviewed 25 Oct. 2021
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10.0
Pros:Very friendly on both ends!Reviewed 5 Mar. 2021
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6.0
Pros:Staff was very friendly. At drop off there was no sign to say where to leave the key after hours.Cons:I think there was something wrong with the tires and/or alignment. In heavy rain the car hydroplaned horribly so that I was very frightened that I would be tossed off the road.Reviewed 1 Jan. 2021
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2.0
Pros:Unable to pick up car. I wasn’t chargedCons:The location was closed, although I was able to book the car and Google listed them as openReviewed 6 Dec. 2020
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8.4
Pros:The staff was helpful, the car was clean, and the electronics all worked well.Cons:There were fees that were hidden, and we were charged $10 more than we were quoted. This is not a huge deal, but we would have appreciated full transparency from the beginning.Reviewed 28 May 2019
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10.0
Pros:Santa Barbara airport is greatCons:Not muchReviewed 22 May 2019
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4.8
Pros:Drop off was fine.Cons:We waited for over 2 hours for a car and it was a chevy not a jeepReviewed 29 Mar. 2019
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8.4
Pros:We were reimbursed for gas provided.Reviewed 22 Sep. 2018
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10.0
Understanding!Pros:Car rental was set after the tragic floods and mudslide in town, they didn't question the cancellation of the car the day of. Very understanding! They refunded me my moneyReviewed 23 Jan. 2018
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