10.0
Check-in was very easy, the staff was very informative and helpful, and they explained without any hiccups. My only concern was that I paid for insurance when I did the reservation, but it was useless because the insurance company does not have any contract with the rental in the Dominican Republic. It will be better for the business and customers to be aware of that to avoid the hustle of requesting a refund from the insurance that you paid when you book the reservation.Reviewed 24 Jul. 2023
review from![kayak]()
10.0
The seat of the car could have been cleaner they quite dirty and stained.Reviewed 27 Oct. 2022
review from![kayak]()
1.9
They don’t have what you rent and do nothing to help you They don’t help at all to offer you a solution. And you are there, in the middle of the nothing with your whole family loosing 3 hours trying to get a car somewhere; of course, now you have to paid whatever they want to charge youReviewed 10 Aug. 2021
review from![kayak]()
2.0
Cons:We never got the car rental. Because the person who support to attend was not there. So we have to rent another car from another agency. So I want to make sure I get my deposit money back.Reviewed 4 Jul. 2021
review from![kayak]()
6.0
Pros:Car was fine. They had a very limited selection and had to force upgrade me (which cost me more in gas).Cons:They did NOT accept the Allianz insurance I had purchased online via Kayak and insisted I purchase their insurance. This more than doubled the cost of the rental. Allianz did refund me, but Kayak should not offer this option if Hertz will not accept it.Reviewed 2 May 2021
review from![kayak]()
2.0
Pros:No similar cars available even with a reservation and they try and charge you literally triple at the airport.Reviewed 19 Apr. 2021
review from![kayak]()
2.0
Pros:When we went to pick up the car, we were told that they didnt have any cars available. There were others cars on the lot at a much higher price. Very disappointed as we were on vacation and were left in limbo at the last second.Cons:That they would’ve notified us ahead of time of the availability of cars. At a minimum they should had let us rent a car of our choosing at the same or lower rate as our reservation.Reviewed 15 Apr. 2021
review from![kayak]()
2.0
Pros:Nothing at all, I was supposed to get a certain car and it was not available at all. So I had to go to another company and pay more money.Cons:Give the client was he us paying for.Reviewed 12 Apr. 2021
review from![kayak]()
6.0
Cons:explains to costumer if u pick up a car certain time u has to returne a the sane time because you will be charge a whole day u not !!!Reviewed 11 Mar. 2021
review from![kayak]()
4.0
Pros:staff was helpfulCons:the insurance is three time the amount of the car and it does not say so at the booking. made me pay more :(Reviewed 18 Feb. 2020
review from![kayak]()
9.6
Pickup in SantiagoPros:It was easy to get to and it was fast to pick up the car. They also offer a wifi hotspot instead of GPS which we loved. The whole two days we had the rental we had access to wifi to use google maps and to be connected to our family abroad.Cons:There was an airport tax applied to our reservation that was not part of our original booking. It was about an extra $10 so it wasn't a big deal, but I would have preferred to know all associated fees upfront.Reviewed 29 Jan. 2017
review from![kayak]()
2.0
PooooooorPros:I like when I made the reservationCons:When I paid almost double at the endReviewed 22 Oct. 2016
review from![kayak]()