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Carretera Bávaro Km. 1, Higüey
0.7 km from
The Spa was great!!! My husband and I purchased a couples massage and it was awesome. It would have been nice to have been able to get food at the pool bars rather than having to go to the main buildings where all of the restaurants, inlcluding the 24 hour snack bar was located. We were a decent walk away from these and it was annoying to have to go so far for just a snack. At times, some of the bar staff was rather snooty too.
Great facilities, beautiful setting, lots of fun activities available. The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.