Olissippo Lapa Palace-Leading Hotels of the World

Nice view to the river from the balcony and excellent service

The price per night was higher than confirmed in writting by hotel and booking.com. Need to start ”fighting” to get the difference credited. Seems like hotel does not care, so I turn to booking.com now Bit wornout place and shower not meeting the 5 star standards anymore.

The staff were very friendly and although the decor is a little dated it has been immaculately looked after. The gardens and pool are splendid - it is an oasis just a small distance from the center of Lisbon. We used Uber a lot to get around and it is very good and cheap in Lisbon - even to go out to Sintra. The spa facilities were small but nice, with a decent indoor pool, steam room and sauna’s.

In Q1 the hotel is very quiet - it is in the off-season, apparently from May - December it is busy.

The hotel is in an excellent location and all the staff were extremely pleasant. The food at breakfast and the range and choice is superb but one does find one's self constantly interrupted by staff who are cleaning plates as you are taking your last mouthful. The indoor pool area is small but adequate. The steam bath and sauna are small but fit for purpose. The gymnasium is reasonably well kitted out. The shiatsu massage in the Wellness Centre is one of the best that I have had. The rooms are fine and the bathroom is of a good size. The views from the hotel to the Tagus are beautiful. The gardens are well-tended. I would return against if on business in Lisbon.

Because the property is 5* graded and listed in "The Leading Hotels of the World" one is obliged to pick out the smallest items for consideration. As follows: 1. Ashtrays in the Smoking Room are not regularly attended to 2. Ashtray on the room balcony is not emptied on a daily basis 3. The room safe is too small for a 5* property 4. The complimentary water bottles should be placed in the fridge and not in full sunlight on the room desk 5. The in-room fruit basket contained spoiled fruit on consecutive days and was not removed until it was pointed out 6. The bar service ceases at 1730 on certain days with no alternatives 7. The reception area is freezing cold and if one is working during early morning or late evening the open doors adversely affect the temperature no matter where one sits in 8. Soundproofing in rooms needs significant improvement, standard chat and noise from the neighbouring room was clearly and annoyingly audible at all times 9. The noise from the piano bar is clearly audible in the room even some distance from the piano bar and late into the night 10. There is a consistent noise of rave music on the docks clearly audible in the room 11. There is congestion at the entrance to the property for both cars and arrival in taxis 12. The flagstone steps around the pool area are very poorly designed and dangerous 13. The room service menu is somewhat limited