Vip Inn Berna Hotel

Need more chairs in rooms. Asked for wake up call, never did get a call

Clean, the staff is friendly and accommodate.

Tv and AC needs to updated.

Location wise is great. The access to other areas is very convinient even to go downtown as well as the Portela airport.

The size of the room and bed.

Good

Good

I would love to have a plate, fork and knife in a number.

I went to do a Lisbon A Winning Team E-hunt (tablet treasure hunt) after the trauma of easyjet cancelling my flight it was nice to get to the hotel clean up then get into Lisbon to collect clues to treasure hunt. Room was great clean tidy quiet plenty of sockets and usb so I could get 23 ipads charged for next day. Shower was good, bed comfy, staff were good. Easy to find hotel (though I missed the bus stop from airport as had not realised I should push stop button on bus)... Think its either first or second bus stop after airport. Oh also has shops resturants bank nearby

No problems

Confortable bed, clean room.

One elevator, very small and slow. Plumbing was very loud during the night.

Very beautiful room

I don’t think they should charge for using the iron ur for some ice absolutely ridiculous!!!

Easy access to the city center. Bus station nearby. As a tip, Uber services are very good and at a good price. I didn't have breakfast, because I had the flight very early in the morning.

The small surface of the room, only a power outlet at the bedside table, the loud noise due to the planes, the airport being very close.

I the room was too hot in the night, the air conditioner should be on in this summer time...

Location Many choices around to eat....

Payment for the garage stated one price the next a different price. Unhappy with front desk staff.

The front desk staff, as stated above.

Location

Lot of noise

Location near underground was perfect.

The bath was in bad condition. Breakfast was the same during all my stay (3 days). The meal was not good.

the sympathy of employees

Few double beds.

I was travelling for work and the hotel was close to where I needed to be, but in view of a more touristy visit I would find the hotel to be somewhat far away from the interesting parts of town. It is, however, very close to the subway which is very easy to navigate, so getting to central areas is easy. The room was clean, but the bathroom was very dated and some fixtures and fittings had seen better days. The elevators in the hotel were also very busy, and I ended up using the stairs nearly every time. If needing to move with e.g. an suitcase, or if using stairs is an issue for other reasons, I imagine this would get quite inconvenient.

Very Central

At my check in, some of the staff was rude and not polite.

Nice bar and good location, easy to get to and walking distance to restaurants and the metro. Very friendly hotel staff who were very helpful.

No restaurant but this wasn’t too much of an issue as there was a lot of restaurants in walking distance. The room was a little on the small size but it was ok as we were out a lot during the day through to evening.

Not far from the airport (15-20 minutes, 8-10 Euros by taxi). Hotel provided an invoice with stamp and signature. Reception was open all night. I didn't have the breakfast since I left very early in the morning, so can't tell about it.

There are 2 (identical, I believe) elevators in this hotel and only one of them (which is not a service lift) goes to the reception floor and if you are hurry in the morning and take the wrong elevator (service lift), then it may disappoint you. I would recommend to make a note about the right elevator/lift and right floor with reception (for guests). Otherwise, it was not cleat to me, which button I should press to go to the reception? There were floors numbered 4, 3, 2, 1, 0, -1, -2, if I remember correctly. I would also recommend to make a wet cleaning more often in the room (against insects).

The location was very convenient, very close to metro station, walkable (though long) distance to beach. Grocery shops and a few restaurants around the corner.

The room was a bit dark. Bathroom door made squeaky noise. Size of the room was adequate but a bigger room would be appreciated. The sound insulation was not good enough. One could hear the sound of flushing upstairs.

Basic, but safe, secure and staff helpful

In need of a refresh

Bath in a shocking state, clearly needs revamping.

Très bon accueil

La literie, mauvaise insonorisation lors des écoulements d'eau des pièces voisines.

Bien 

Très bon accueil

La literie, mauvaise insonorisation lors des écoulements d'eau des pièces voisines.

L’accessibilité depuis l’aéroport

Bien

L’accessibilité depuis l’aéroport

Les nouvelles chambres sont très bien et très propres comme l hôtel en général et tout ça dans uns tres bon quartier

La qualité des chaînes télé

Le petit déjeuner était plus que basic et pourrait être amélioré !

Belle chambre Confort des lits et belle déco pour la salle de bain Propreté impeccable

Le bruit dans les chambres (mauvaise insonorisation ).Une seule machine à café pendant 4 jours alors que l'hôtel était bien occupé (petit déjeuner )

Le petit déjeuner laisse à désirer

trés propre et bien placé

Belle décoration bons équipements et très bien placé

Des travaux à 8 h du matin et perceuse à 9h difficile comme réveil

Situation centrale et amabilité du personnel

Rien

L'accueil et les renseignements Être au 7eme étage (pas de bruit de route)

Décoration d'un autre temps La vue sur les toits Le bruit des voisins La clim qui ne fait pas de froid

Personnel très sympa. Emplacement proche du d’une station De métro.

Deco vieillotte et baignoire vraiment en mauvais état.

Propreté et la proximité des transports

Le confort de la literie

Le stationnement très cher

Petits dej et l’accueil

Baignoire en très mauvais état Vieux et qui s’ecaille

la propreté le personnel la proximité le petit déjeuner très copieux je recommande vivement cet établissement je reviendrais avec joie à cet hotel.

parfait restez comme ça.

Bon petit déjeuner complet

Je n ai pas trop apprécié le fait que les femmes de service débarrassaient les tables alors que l on était en train de prendre notre petit déjeuner

Hôtel proche de gare/aéroport Propreté Personnel

Chambre petite et à la limite du délabrement (peinture de la baignoire qui s'effrite, plaintes murales décoller, mobilier très anciens...) Vue affreuse sur les systèmes de ventilations des toits. Chambre chère par rapport aux prestations.

Accessibilité. Accueil. Service et confort de l'étabissement

Si l'isolation phonique vers l'extérieur est trés correcte, les bruits du couloir et des chambres est insupportable. La situation dans un strict quartier d'affaires, éloigné des sites pittoresques, ne correspondait pas à notre recherche d'authenticité du pays.