Room very small and quality did not meet 4star level. Bathroom sink would only drain when stopper held open.
The location was absolutely fantastic and the room actually came with an electric kettle. That made drinking the tea we bought in London immediately available.
The staff was wonderful about a necessary schedule change of days for our booking. They also got us into a room super early as one happened to be open in the morning. The location was great. We could easily walk to four different tube stations.
You could hear people quite clearly in hallways, but there weren't particularly loud guests.
Location and staff, would stay there again
Great location for sightseeing. Staff was friendly.
Room was in disrepair. Broken tiles and missing sections of grout in bathroom. Worn and dirty carpet. Food at the restaurant was horrible.
The room was not clean, stains on carpet, shower broken, bathroom ceiling had holes in it, and overall the hotel definitely did not seem like a 4-star hotel.
Staff was friendly.
The WiFi did not work the entire stay, forcing me to pay $20+ per day for data usage. The TV also did not work at all. They kept saying everything would work soon. Highly disappointed. I expect some sort of credit for the WiFi situation.
Everything! Close to theatre, Chinatown, the National Portrait & NSt Martins, and 2 Tube stops. Wonderful staff!!!
It's location is perfect for quick tube access and to walk to all forms of entertainment and shopping. Also, for being in London, the rooms are very spacious and beautifully laid out. The staff is always welcoming and nice.
My bathroom was slightly dirty in the shower, and for someone who has a bit of cleaning OCD, it was a bit jarring. It won't stop me from coming back, though. I love this hotel.
Service was wonderful
Repeated no answers when calling front desk. Had to order room service from lobby twice.
With a stay at Thistle Trafalgar Square Hotel, you'll be centrally located in London, steps from Her Majesty's Theatre and 14 minutes by foot from Big Ben. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and a meeting room.
Based on 1,753 reviews
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