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200 South Pine Avenue, Long Beach, CA
0.8 km from
Great Location to the Queen Mary and restaurants. Issues with wifi.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Comfortable room. Nice bathroom. Price was too much.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
The hotel itself was great. Clean and well kept! The room designs are modern and crisp & the staff was nice enough as well. Parking was a nightmare. The hotel shares a parking structure with the World Trade Center business area and you are unable to enter the garage past midnight and valet was nowhere to be seen when we got back to the hotel around 1:00 AM. With so many destinations like Disneyland not too far away that are often open past midnight it was a bit odd that you were out of luck come that time of night.
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.