Hotels near Lorenzo

Cons: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.

Cons: You have to pay for your food. What’s up with that?

Cons: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me

Pros: Boarding

Cons: Food

Pros: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Cons: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Pros: Good movie selection

Cons: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.

Cons: The flight was delayed. Food is miserable.

Pros: Nice and friendly crew

Cons: None

Cons: To have known that you had to do security twice without leaving the boarding area.

Pros: Comfortable seats

Cons: Limited movie selection

Pros: The crew was nice and I felt very safe and cared for.

Cons: The seat could have been more comfortable to sleep on

Pros: Comfortable seats; attentive crew.

Cons: Cabin temperature; too cold.

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Pros: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Cons: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto

Pros: On-time performance, upgrades, staff