Value for money
Distance to city centre
|"Fun decor, comfortable beds, big shower."||(in 22 reviews)|
|"What an amazing staff!"||(in 92 reviews)|
|"Awesome location fantastic food and bar."||(in 64 reviews)|
|"We weren’t disclosed the parking charges."||(in 29 reviews)|
|"Bad customer service skills."||(in 5 reviews)|
|"The customer service is absolutely horrible."||(in 21 reviews)|
|staff was very helpful||in 200 reviews|
|nice hotel||in 169 reviews|
|great room||in 163 reviews|
|great location||in 140 reviews|
|hotel staff||in 133 reviews|
|room service||in 85 reviews|
|valet parking||in 75 reviews|
|floor bar||in 51 reviews|
|rooftop bar||in 50 reviews|
|staples center||in 29 reviews|
|comfortable beds||in 27 reviews|
|customer service||in 15 reviews|
|downtown la||in 12 reviews|
|great view||in 12 reviews|
|city centre||in 2 reviews|
|comfortable room||in 2 reviews|
|friendly staff||in 2 reviews|
|hairs on the floor||in 2 reviews|
|breakfast was good||in 1 review|
Clean, big room, i especially enjoyed the remote heater function it was my favorite room amenity.
My first night, I awoke at midnight to a very loud fire alarm which was blasting in my room through a speaker. I walked down 17 flights of stairs and only when I got to the first floor an employee brushed it off and said it was a false alarm. The second night, same thing happened but this time it was a 3am fire alarm. I was wide awake, heart racing for hours, I didn’t get much sleep between both nights. They did, however, comp my room service so that was attentive and a nice gesture. I appreciate them doing that without me having to ask for things in return to make it better. Sleep is the main purpose of my hotel stay and if you can’t get a good nights sleep, why am I even there? It just really left a bad taste for me, even though the staff and hotel was perfect. Not sure I’d go back.
Rooms are cool, looks nice overall.
I chose this place in large part because it had a rooftop pool in downtown LA. The Sunday after we stayed there we tried to use the pool at 12pm but all the lounge chairs were put away or closed off and removed from the pool. We were told because of a pool party at 4pm no lounge chairs could be out by the pool and needed to be held for it. When I asked if we could use just 2 to hang by the pool for 1 hour and that I would pay, they said they would check with their manager. I waited about 30 minutes for that person to get back to me then saw them walking by doing something else with no manager in sight or answer. We split and went home. Also, purchased room through Kayak paid the additional amount to get breakfast included. Ordered from room service and told them we had that deal. They delivered breakfast and charged us. When I spoke to management they said that I needed to go to the restaurant to order the breakfast that I paid for through the Kayak reservation. When I told the manager we let them know about it when we ordered room service on the phone and they never told us we had to go down to the restaurant, she referred me to bring it up with Kayak. Service is absolutely the worst considering the inflexibility on food ordered from the same cooks and bait and switch on a pool amenity that you can't you because of a party in 4 hours.
Offering a swimming pool, Hotel Indigo - Los Angeles Downtown is situated in Los Angeles and is a short stroll from The Grammy Museum and Los Angeles Live. It is also conveniently located within a 10-minute walk of 7th Street / Metro Center Station.
The hotel provides an around the clock reception, as well as free Wi-Fi and an express check-in and check-out feature. For added convenience, it offers luggage storage, a concierge and room service. The hotel also provides a lift.
Equipped to ensure an enjoyable stay, rooms offer a seating area, a refrigerator and ironing facilities. They are also fitted with cable/satellite channels, a shower and a hair dryer.
Local sites near Hotel Indigo - Los Angeles Downtown include Los Angeles Convention Center and Los Angeles Public Library. Figueroa at Wilshire and Staples Center are also nearby.
based on 1,259 reviews
Value for money
Policies vary by room type and provider.
All existing bookings at Hotel Indigo Los Angeles Downtown can be changed or cancelled for stays up to 30 June 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Hotel Indigo Los Angeles Downtown is located at 899 Francisco Street in Downtown Los Angeles, 4.8 km from the centre of Los Angeles. STAPLES Center is the closest landmark to Hotel Indigo Los Angeles Downtown.
Check-in time is 4:00 PM and check-out time is 11:00 AM at Hotel Indigo Los Angeles Downtown.
Yes, Hotel Indigo Los Angeles Downtown offers free Wi-Fi.
No, Hotel Indigo Los Angeles Downtown does not offer free parking.
No, Hotel Indigo Los Angeles Downtown does not offer free airport shuttle service.
Hotel Indigo Los Angeles Downtown is 15.2 km from Hawthorne. Hotel Indigo Los Angeles Downtown is 17.7 km from Santa Monica.
Yes, Hotel Indigo Los Angeles Downtown is a pet-friendly hotel.
Yes, Hotel Indigo Los Angeles Downtown has a pool on-site.