Reviews for MCar in Los Angeles
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6 Jul 2017
Strange Gas situation
Pros: Super cheap, convenient and great car
Cons: Strange that car didn't come with a full tank of gas, but a full tank was required upon return.
18 Jun 2017
This is the place for LAX car rentals ...
Pros: I'd never heard of this car rental agency before, but the positive online reviews were correct -- this is the place for LAX car rentals! The pricing is competitive, the staff is professional and friendly, the location is very convenient, the shuttle service is good -- they even made a special shuttle delivery of a gift bag that my wife mistakenly left at their site. I would definitely rent from MCar again, if the appropriate situation ever presented itself in the future.
17 Jun 2017
Horrible customer service
Pros: The car was clean
Cons: There was a hidden deposit. The deposit was never included in the total and you had to click on an additional link then scroll all the way to the bottom where it finally tells you there is a deposit on top of the total. I felt so tricked by not hiding such information rather than being upfront. Then when I returned the car I was running late for my plane. I asked if I could leave the car in front of their business and they could drive it to the back so I could catch the shuttle that was there at the time. They refused. I had to drive the car to the back of the business which I had to go around the block which wouldn't seem like much but this is LAX and it took an additional 20 min for me to simply hand over the car and key to a guy in the garage in the back. I almost missed the flight because they wouldn't budge on this. Neither would they budge or even care how hidden their deposit was. This is my last time using kayak and definitely Midway as well. Kayak u should look into these companies better. Very disappointed by both businesses.
12 Jun 2017
Cons: When I rented the car, I spoke with Mcar ans was assured that there would be shuttle service using Joe's Parking shuttles. When I got to the Mcar facility at LAX, I was told that I had rented the car at another location in LA and that is where I would have to pick it up. No shuttle service available. I went ahead and rented the car at the Joe's Parking facility and had to pay extra. Later, I also noticed that the clerk had added an unauthorized $66 upgrade. I would not use MCar, again, and would not recommend them to anybody.