Check in was a breeze and the woman behind the counter was very friendly and helpful. Our room was in a great location on the first floor. Aside from a few doors closing in the mornings, the hotel was super quiet!
Nothing comes to mind
Very clean. Staff was great.
We left and came back and our keys didn't work. We told the staff and they needed to replace the battery in the door lock. She fiddled with the lock for about 10 mins, left a few times and then it was fixed. She was nice but the experience was frustrati
Location only. Customer service terrible when power went out for 30 hours, they said we would not get charged for the last 2 days because of the problems? Believe it when I see the refund!
Yes, as I stated, we lost power and they let us stay there with out electricity, hot water, supplied no food, no flashlights. I had to purchase $40 worth of flashlights for our sons hockey team who was also staying there along with 2 other teams. Aweful
Clean, comfy, had decent amenities
My room was next to the staircase, so I did hear that noise
location to the nesc
workout room, pull out bed was filthy
I found bugs in my room and hotel staff failed to address
Ease of booking, location and overall accommodations.
The price and value for what you pay is excellent. The bed & room was very comfortable.
On this visit the only good part was the helpfulness of the woman at the front desk. Everything else was pathetic.
Checked in on Feb 13th. Heater in room was not working. Told front desk was moved to a second room. after 3 hrs second rooms heater also not working. Was then upgraded to a suite. next day we left the room came back to non-working keycards room was unclea
The Staff were friendly.
The bathroom was dirty all around the baseboards and in the bathtub and shower area. The bathtub drain handle was broken and so it was very slow to drain. I was on the first floor and the curtains would NOT close around the windows.
Get more for your money at the Quality Inn hotel in Marlborough, MA located near Solomon Pond Mall. This pet-friendly hotel is located near destinations like the New England Baseball Complex, Framingham State University, Gillette Stadium and Worcester Regional Airport. Enjoy amenities like free breakfast, free WiFi, fitness center, guest laundry facilities and a free weekday newspaper. Rooms include a flat-screen TV, microwave, refrigerator, hair dryer and coffee maker. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Based on 218 reviews
Value for money
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