Iberostar Selection Praia Do Forte

Generally nice area Nice employees except receptionists and concierge

- Dirty blankets at arrival (still from prior guests) - Lunch restaurant rather dirty and lacking empty and clean tables to sit at peaktimes - Cats all around the hotel. This is a complete no go unless the hotel is sold as such! - Only 2-3 dinners reservable for thematic restaurants (info varied by whom you asked and we were not informed about that rather strange policy before) - Terrible service at check-out when we asked concierge at 11:30am to pick up baggage (and us; the hotel area is quite extended). Noone showed up, even after the reception let us know that our taxi to the airport already arrived at 12:20 and we asked again for baggage service. Instead of apologizing for the delay the receptionist (Renato) only indicated that if checked out after 1pm we would need to pay an extra charge! Wow! Calling the reception again about 10min later and asking for the pick-up service for the third time the receptionist (a lady this time whose name I forgot) just interrupted the call. Finally, we went up walking through the pool area with all luggage. A free driver felt pity with us and brought us up to reception for the last meters. The persons working at the hotel (except receptionists and concierge) are actually all very friendly but that doesn’t help much if the face of hotel (which is the reception and concierge) operates at such a low service quality). Never will come back here. The hotel has an incredibly low service quality (again, not related to staff working at pool, restaurants and around hotel). We heard from many taxi drivers that Tivoli has a much better reputation and would try that one next time).