Great rooms, great staff, great food, great pool, great location. SLS hits it on all levels!
Unfortunately nothing.
Experienced an absolutely terrifying check-in experience by a Ms. Yomaira, causing us to cut our stay and leave after one night. Were treated with disrespect and subpar to the expected service to be provided by comparable hotels of the same class. However, in my experience with the Beverley Hills SLS Hotel, the above review of not a reflection of the staff as a whole of these hotels.
Everything about the place is ascetically pleasing, staff is super nice, people are cool and laid back, I brought my three small children there and everyone treated them like they were the cool kids on the block haha. They had a ball, and we felt comfortable, being young parents it's hard to find somewhere to go that's a good balance for our type of family.
Rooms are a little small and food and drink prices a little steep.
The room, the bathtub, the decor, the food, the pool.
Customer service needs to improve radically, for such an expensive hotel, they're lacking of guest assistant. Just stayed for one day and encountered that the guest services speaks way to fast and they give you too many directions. Couldn't make it to the pool through the side pool because it was close even for the guests. Things that they didn't told us. The waitress at the bar acted null. Called...Read more
Great pool party
Rude front desk staff
The beach staff was friendly.
I didn't like the front desk personnel. Everything we requested the answer was always no. Also, our room wasn't cleaned all day. I had to request for the room to be cleaned when we left for dinner in the evening. Once we returned late at night no towels were left for us. Had to request at 2am.
The pool was great.
Small rooms expensive everything.
The staff was so friendly and professional
The room although it was gorgeous was quite small and there wasn't any room to keep hung of folded clothes
pool area is nice
Staff was friendly at first but did nothing to accommodate us even though we were staying for 5 nights and had 2 rooms and lost or luggage for a few hours by accidentally sending it to another hotel. Room can barely fit 1 person. Food was so overpriced by the pool. Has a snobby vibe. Would never go back, checked out early to go to another hotel..
Definitely a high price venue. While the room cost is high, you are not nickel and dimed for everything else like at other hotels on the strip (e.g., you do not pay for beach chairs)...
Rooms are a little on the small side. Great for a luxury/exclusive weekend but gets a little tight beyond a couple nights.