Sls Hotel South Beach

We definitely liked the food and cocktails on the beach

Unprofessional staff upon checking in. Hottest day, no free water provided. Room was super tiny and the bathroom sink was peeling off a layer of paint. Bathroom fan didn’t work, but I fixed it. Bathroom door is impossible to close. Amenities aren’t great, nothing that we needed or could use. Inconveniently you have to go around the property on the street if you want to go to the beach, there was no direct access. It doesn’t feel luxury at all. I would be happy with the service and stay if this was a 3star hotel.

The only thing I liked was the location.

The SLS is listed as a 5 star hotel. But they do NOT give 5 star service! Standards are very low. The hotel was claustrophobic. The staff was not welcoming or friendly, and most of them had no idea what they were doing. The clientele was trashy, like spring breakers at a seedy night club after last call. Hotel pool was not good. Hyde pool, terrible! No service on the beach. Housekeeping didn't clean the room, even though we put out the 'please clean room sign' all day. Had to call front desk to request housekeeping service, every day. Not a good experience at all. Do yourself a favor and pick another hotel! You can get more for your money at so many other nearby hotels. Would NOT recommend. Will never go back!

The concierge was really nice and helpful. He was also knowledgeable of the area.

The room is cramped with beds that have steel legs. You end up hitting your knee most times while moving around the room. The gym is also very small and dark with no views or wallpaper to make you feel like you are in the gym.