Staff was friendly and really took care of there guest...
Location is good, close to Mty downtown, San Pedro, and the medical center area. The hotel is in good shape and it doesn't feel or look cheap. There is plenty of parking space in open air or in a two-level basement parking lot. Still, I WOULD NEVER RETURN TO THAT HOTEL. SERVICE IS EMBARRASSINGLY BAD! They don't care about the customer, front desk takes an eternity to answer your calls, and when they do they make you feel like you are an annoyance to them. I asked to have my room cleaned at 2PM on a Saturday, after I returned from errands. They totally forgot about me, then called me at 6PM asking me if I still wanted it done. I told them it was too late, but I needed a pillow and a new box of Kleenex. I never heard from them again. I usually stay in much more affordable hotels in the Apodaca area, but I get a much better treatment there than what I got in Courtyard San Jeronimo. Service is a make or break deal for me, and it was definitely a break next time I see or hear of Courtyard San Jeronimo. If you are like me and value service, try any of the Safi hotels. Excellent service, good location, reasonable premises, at a similar or lower price.
Premises are nice and plenty of parking space.
My room was not done during my entire stay (two nights).
Train passed in front and makes a lot of no use at night
Service wasn't as I expected. They were not very responsive to requests.
The hotel is spotless , great experience over all
Nothing to complain
Due to the excelente service at the restaurant and conference rooms (mainly the food and service) I would have every and any training at this hotel as long as the same restaurant boss (Mr. Cortez) is running the show.
The restaurant Boss (Mr. Cortez) is a jewel, what a great world class service and attention to detail, pleasantly experience at the restaurant
The train track in front of the hotel, the trains that pass in front of the hotel blow the train horn before crossing a busy intersection, woke me up twice at night! every night.
Our facilities are in the higher growth commercial and industrial area, offering everything needed to make your stay successfully and enjoyable at Couryard by Marriott Monterrey San Jeronimo/Valle with the best service for the business traveler, outdoor pool, Gym, Lobby Bar and Restaurant Courtyard Cafe with room service and wireless Internet in all rooms. For your convenience we have a Convention Floor with five meeting rooms with capacities from 10 up to 300 people. Smoke-Free hotel located in southwest of Monterrey city on the San Jerónimo Avenue
Based on 359 reviews
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