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|Distance to city centre||5.4 km|
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Breakfast not included . Just found out upon checking in.! It wasn't stated in their advertisement
1.It wasn't stated that the hotel provide a shuttle bus from Karuizawa station. Just found out upon checking out and saw a shuttle bus infront of the hotel and waiting for people who reserved for the bus going to Karuizawa station. 2. In their advertisement, the hotel provides INTERNET inside the room. When I asked for passoword, the receptionist said only available in the lobby area! 3. Expensive and no breakfast! Not stated in their amenities. 4. I wasn't able to get the chance to try their ONSEN. I emailed them if they could teach us how to use their onsen on the day we checked-in. NO REPLY. In short, we didn't use their onsen. 5.I learned from other foreign people who were in the same hotel, they just found out about shuttle from their friend that the hotel provides a shuttle bus! 6. Since no breakfast provided, no choice. I asked if there are restaurants around. The receptionist provided us a map and with many available restaurants and cafe's around the hotel. Just to find out that those restaurants around the hotel are all not not open. Most of the houses and restaurants looked abandoned! No street lights. No people around walking even in daylight time. 7. Too many to mention what I didn't like.
Although the location was another 20 minutes drive after Karuizawa, the stay was exceptional. The hotel staff were friendly and helpful, breakfast buffet was very good quality and the public spa was clean with a lovely view. Overall best value for money that I could find out of all the accommodation I researched for Karuizawa.
Nice and clean hotel with a fantastic onsen and tasty breakfast buffet. The view from the Onsen is amazing!!! English speaking staff who was willing to help and so friendly at the in-house Japanese restaurant !!!
Staff at reception could be more friendly and helpful. Spa was all booked and there was no chance to get in on short notice. Inflexible!!! Restaurant needed to be pre booked although we were the only one dining at that time. Weird!
Spa and stuff you offer us in spa
With a stay at Villa Kitakaruizawa L wing in Kita Karuizawa, you'll be within a 15-minute drive of Jōshin'etsu-kōgen National Park and Karuizawa Toy Kingdom. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A train station pick-up service is provided at no charge, and free self parking is available onsite.
based on 312 reviews
Things to Know
- Friendly atmosphere
- Spacious rooms
- Delicious beef dishes & steak
- Great view
Policies vary by room type and provider.
Reviews about Villa Kitakaruizawa L wing