It worth the cost
The hotel is well located with easy access to the main NYC attractions. The staff is very friendly with a special mention to a manager called Sylvia, she was very kind and provided all the support to me and my wife to be accommodated and enjoy our weekend in NYC. There wasn't any signal of bed bugs, what was a concern due to the information from the other reviews that I had checked on Google. The noise inside the room is just what you can expect when you are visiting a city like NY.
The room cleanliness could be improved a little bit. It's not bad but there's opportunity to do better.
Hotel well located, rooms a good size for a NYC hotel, and doorman staff helpful
COULDN’T ADJUST THE TEMP OF THE ROOM - although it was very cold outside, the room was boiling. We had to open a window to get the temp down. Also, some deferred maintenance issues - bathroom door had peeling paint.
We made our check in and receive the room key. The room that was given to us were for disable people. We made a complaint and the concierge said - as we made our reservation trough Expedia they will give us the room that they have. After we complaint again they change our room in the next day.
Wouldn't accommodate us for early check in, neither the day off or the week before when I called to ask. Room never got cleaned. They had wrong information (address, phone number) attached to our reservation
The room I booked online was not available. Room needed some extensive repairs -- clear evidence of water damage in the bathroom.
Ok hotel but I think I could have found one better
Location was really good.
My room didn't have a/c and made it hard to sleep. No water pressure while taking a shower. Told the front desk and they acted like they didn't care.
We book a double bed but they reserved one king size. However, the staff was able to roll in a bed which was comfortable. The place was incredibly crowded and the bellmen were understaffed, but they worked hard to accommodate us and others. Bravo.
Loved the location Interior appeared a bit old/out dated Perfect for us, used hotel to sleep and toured city most of the day Enjoyed the bar before Broadway
Great midtown hotel
Clean and convenient location.
NYPD and NYFD right next door so you might hear sirens at all hours.
Not bad for the price
It was a nice hotel and the staff was all very nice, the free wifi doesn't work and the "premium" wants you to pay $15 a day. The location was great.
Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.
I am used to complimentary breakfasts the buffet at $30 head was not that great! 0
The DoubleTree by Hilton Metropolitan in New York City is located at 569 Lexington Avenue in the heart of the East Side. Its central location offers easy access to the city. The Double Tree's art deco building gives it a classic look on the outside, but the rooms, all of which were renovated in 2012, offer modern comforts with sleek decor, WiFi and large work desks. Once inside, the hotel's warm atmosphere and friendly staff make visitors feel instantly welcome. The hotel has twenty-four hour business and fitness centers and an on-site restaurant. Concierge service is available to help visitors purchase theater tickets or anything else they need, and the Doubletree also offers sightseeing tours. Nearby Attractions Times Square is less than a mile from the hotel and is the perfect destination for anyone who wants a distinctly New York City experience. Here high-end shopping, theaters and museums sit side by side. Families can explore FAO Swartz and M+M World. Central Park is also nearby, where you can relax among lush greenery and watch street musicians perform. Or visit the Metropolitan Museum of Art to see its impressive art collection from all over the world. Travelers more interested in modern art can visit the MoMA, which is also less than a mile from the hotel. The DoubleTree makes the perfect place to stay on a trip to New York.
Based on 6,715 reviews
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