Amazing staff, small room
Staff was extremely attentive and professional , ordered morning breakfast room service was very delicious, clean. Bathroom was nicest looking part of room.
Took forever to get staff to pick up phone when I called them, room was very small and didn't even have an iron. I was in city for a career related test. Valet was prompt and courteous but extremely expensive in my opinion.
Really close to everything! Staff was nice.
WE had room 409 and it was really small ......the windows faced the school gymnasium next door so we had to keep our blinds closed so the room was dark unless we had ALL the lights on. Not sure I would stay again, but it was very convenient.
Good value for money, just off Times Square
Staff was very helpful, room was quite luxurious - good price point on size and location. Despite what I said about somewhat misleading description of a room, it's good value and a good location.
Despite advertising, no 'view of Times Square' as described for the room - unless you count the very top of a gigantic billboard as a 'view of Times Square'.
Super friendly staff
Small expensive rooms that are old.
Close to times square
Early check in, very clean, friendly staff, great location.
One elevator was down which caused very long wait times.
A good stay
My wife an I had a very nice 4 day stay at the Muse. The room was comfortable with very little street noise, do to the double pane windows and being on the 14th floor. The restaurant was very nice and comfortable for breakfast. The doormen were helpful in getting us a cab in the wet snow after the police closed the street. Overall a very nice stay.
The staff could have done more to keep a Saturday night bachelorette party quiet in the two rooms next to ours. The desk/ phone staff need to be better trained in handling customer complaints.
Kimpton Muse fuses the energy of thriving Midtown Manhattan with a communal vibe that makes New York feel like your new best friend. Equal parts elegance and whimsy we spark your imagination with holiday celebrations in-room glamour services and our own NIOS restaurant. When you return from exploring Times Square Broadway and other storied sights that surround Kimpton Muse our outgoing staff will greet you like the kindred spirit you are.
Based on 1,759 reviews
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