The front desk had cancelled my reservation by mistake
I came from austin texas with kids and when I reached to the hotel, they were surprised to see me. They had canceled my reservation by mistake. What a poor..... It appears front desk staff is not trained or have no brains ( specially a lady with the name Michelle. She was the one who received a call to cancel the reservation with the same last name and she cancelled mine) The rooms were sold out and it was a complete mess and the hotel had no clue.
Breakfast was great!! But staff was great and overall stay was good!
Wifi and phone reception was horrible. AC was loud and had restroom problems with toilet.
Good location , loud AC
The staff was excellent and really helpful in helping us find locations and how to get there.
This hotel has the loudest air conditioner I have ever heard in my life! It worked great, but was so loud that we had to turn it off to get some sleep.
Very helpful staff. All requests were handled quickly.
Location and staff
Noise of ac unit in the room
room ready and clean
unable to get points with 3rd party reservation
The Price is Right
Price was right for these accommodations. Location is unbeatable. So close to transportation and all of midtown's amenities... Lounge area on separate floor..comfortable and screen providing what to do updates was a nice bonus. Also, appreciated that staff allowed us to store luggage after checkout.
Room was on the warm side. Couldn't regulate thermostat. Internet and cell coverage both spotty. Couldn't figure out log in for wifi.
Get what you pay for
Smack dab in the middle of midtown.
Absolutely NO cell phone service. They give you the wifi (I don't know if you normally pay) but that to me should be warned about. I didn't realize I wasn't getting work emails until about an hour after I checked in and noticed my phone was abnormally quiet. Facilities are okay. Couldn't get the air to stop blowing warm even when on cool. Bathroom was a tad sketchy.
Found underwear in my bed- from previous guest
The location was great, in walking distance to the subway.
I did not enjoy waking up in the middle of the night, and finding someone else's underwear in the covers with me. Were the sheets not changed between guests? I was highly disappointed in the esponse from the front desk and management. The front desk's response was, "Ugghh, gross.." The local management never responded. They were supposed to contact me (according to the front desk and corporate office). It never happened. The corporate office was responsive and addressed my concerned. I've stayed at Wingate and other Wyndham properties and enjoyed my stay; I will never return to this one.
Friendly staff, very clean and spacious room, good breakfast
attentive staff ; good location; clean room ; nice breakfast; good value for price
water from shower splashes out onto bathroom floor too easily
Conveniently located just blocks from Times Square, this Wingate by Wyndham Manhattan Midtown is near Penn Station, the Empire State Building, Broadway shows, Central Park, and many restaurants. Ideal for both work and play, this smoke-free lodging offers complimentary continental breakfast, complimentary internet, fitness center, dry cleaning services, a bar, meeting and conference rooms, and business center with complimentary print, copy, and fax services. There is no charge for children under 17 when staying with an adult. Oversized guest room amenities include microwave, refrigerator, safe, HBO, desk, ergonomic chair and newspaper. Suites and handicapped accessible rooms are also available. Discounted Parking is available at a local garage
Based on 2,277 reviews
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