Four Points by Sheraton Niagara Falls Fallsview

Reviews

Pros

"good service, location is perfect" (in 14 reviews)

"room is very spacious and comfortable." (in 21 reviews)

"nice ,quiet, good view/ lots of eating choices" (in 9 reviews)

Show reviews that mention

+

view of the falls

fallsview casino

fridge in the room

close to the falls

valet parking

tourist tax

casino hotel

walking distance

great location

short walk

close to restaurants

clean room

bed was comfortable

staff were friendly

hotel in a great

Mediocre

Aug 2018

3.7

Outdated and not clean

Location

Room was not clean when we went in; hotel offered a bottle of wine for the inconvenience. The housekeeping manager came to inspect the room and agreed that it has not been properly cleaned. Seemed somewhat inconvenienced when I asked that the dirty bed sheets also be replaced. Would never go back even if it were free.
Good

Jul 2018

7.7

Fine location in the middle of Tourist Central

Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.

The casino across the street has a massive parking garage attached, so the "falls view" from the hotel is mostly a parking garage view, with a sliver of falls visible above it. Elevator call buttons were out. This seems minor, but you should have seen guests stabbing at buttons. Does it work? I dunno, better hit both up and down to see if anything works. Stabbing buttons, no response, stabbing buttons in frustration. So minor, such an easy fix, but such an annoyance. The hotel is surrounded by absolutely awful food options. Expensive and abysmal quality. There are good food options in Niagara Falls: use Yelp to find them and go to them. It will be worth the walk/bus to get away from the horrific food choices near the hotel. And the room had a weird smell. I think someone before us spilled something on the carpet. We stayed only two nights, so we just powered through. Housekeeping should have caught this, though.
Excellent

Dec 2017

10.0

Great hotel for a weekend getawayN

Bed was very comfortable with great pillow selection. Employees were all friendly

Need a makeup mirror
Excellent

Nov 2017

10.0

Serendipitous last minute choice

I enjoyed this stay immensely; it was a last minute choice and we arrived just 15 minutes after making the online booking, but they were all ready for us and the check in went very smoothly. The desk clerk explained everything very well and the room was very spacious and well presented. It was only when we opened the curtains that we noticed the view of the falls which was stunning. The shower was amazing, powerful and felt like a massage for my shoulder. The bed was so comfortable I was off to sleep immediately, which after a 10 hour drive was very welcome. The location is great right on the main drag of Niagara Falls, everything is conveniently close by.

There was nothing I didn’t like, great place, fully recommended
Good

Sep 2017

8.0

Nice stay

It was perfect location. Cat walk across to the casino which was across the street.

There was hair in the shower.
Good

Jul 2017

7.1

Clean and good staff

There were lots of noise from pipelines inside building and air vents
Good

Apr 2017

6.2

Good location and staff

No breakfast Wifi doesn't work in the room
Excellent

Mar 2017

10.0

A clean and friendly hotel , nice service . Easy a

Nice view from window ! Clean and convenient

Haven't find one to dislike
Good

Aug 2016

6.5

Self parking wasn't near and soap wasn't full
Excellent

Jul 2016

10.0

Easy access to anything and cleanliness
Excellent

Jul 2016

8.2

Easy access to casino. Good location for sightseeing and activities.

No refrigerator in room. $20 a night for a fridge is dumb.
Excellent

Jul 2016

10.0

Value Location Comfort Cleanliness

Elevators - insufficient number Crowded

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