Staff was not attentive at all!!! Asked for an ice bucket 4 times and never recieved it. When asked about broken ice machine i was told all but one on the bottom floor was broken so i would have to go to the bottom floor without annice bucket to get it
The beds were very clean and the staff was friendly.
There were no refrigerators or microwaves in the double room I had, one of the elevators was out of order, the vending and ice machines on my floor weren't working, the water pressure in the shower was very light, and only decaf coffee in the room!!
Ice maker only works on 1st floors. Only 1 elevator working. Bar restaurant closed. Water turned off for short period. Pool and exercise room closed.
Nothing worked..pool...fitness center were closed...elevators were out of order
Clean, nice room, quiet and spacious.
The Restaurant/Pub was nice and friendly service.
Noise from highway next to hotel. No complimentary breakfast.
I can't say much on the positive tip because I'm sleep deprived and cranky.
I'm a HEAVY sleeper but I was up all night due to jake brakes on tractor trailers all night long coming to a stop at the light. A pair of earplugs was provided in the room; I should have taken the hint I guess. There's a restaurant so no free breakfast.
The room was nice.
Pool closed early & lots of road noise!
The ease of arriving at the facility
I didn't realize that the breakfast was not included in my room rate.
The staff will always go out of their way to try to meet any needs you may have. They show the true meaning of customer service, We had a great breakfast the morning after we arrived. The dinning room staff was so pleasant.
The location and free in room wifi were essential for us on this particular trip.
lighting in the bathroom was very dark, our room was not cleaned and we stayed two nights. We saw the housekeeping person in the hall when we left our room. It was 12:00 PM when we left our room, but she did not clean our room. This has happened befor
Hotel is Located in the Heart of Southwestern Virginia. Travelers looking for lodging in Norton, VA can enjoy a comfortable stay at the Holiday Inn hotel in Norton VA, located just off Highway 23 and surrounded by the scenic Appalachian Mountains. Our accommodations in Norton, VA are perfectly suited for families with our ideal location near area attractions like the High Knob, Flag Rock Recreational Area, Lonesome Pine Raceway, Grayson Lake State Park and Mountain Rose Vineyards. Your family can explore Virginia's history by driving along the Crooked Road, Virginia's Music Heritage Trail or by visiting the Southwest Virginia Museum, located just 10 miles from our hotel in Norton. Business and leisure travelers alike enjoy staying at our Norton, Virginia hotel, located in the heart of the city near many area businesses, like the Mountain View Medical Center, Pepsi Bottling Plant, Old Dominion Power Company and the Virginia Mining Association. You can enjoy the beautiful view from our Sky Lounge or our Park Avenue Restaurant. You can take advantage of the convenient 24-hour business center and premium event facilities, which can seat up to 150 people. While lodging at our hotel in Norton, Virginia, enjoy our amenities like the heated, indoor pool, 24-hour fitness center and on-site restaurant, where kids under 12 can eat for free. Book your hotel reservation today and take advantage of our great Norton hotel's room deals and rates.
Based on 225 reviews
Policies vary by room type and provider.