Good to know
|Distance to city centre||0.6 km|
|Nearest Airport||Panama City Tocumen Intl|
|Distance to airport||18.1 km|
|"Buffet breakfast is very good!!"||(in 82 reviews)|
|"Great customer service and delicious breakfast."||(in 17 reviews)|
|"Good facilities (coffee shop etc)."||(in 8 reviews)|
|"Rooms stink ☹☹☹☹ Parking is not free."||(in 6 reviews)|
|"I would not recommend this RIU hotel when staying in Panama City."||(in 3 reviews)|
Time of year
Show reviews that mention
|buffet breakfast||in 119 reviews|
|customer service||in 45 reviews|
|feeling of luxury||in 2 reviews|
|good facilities||in 8 reviews|
|good location||in 56 reviews|
|great view||in 6 reviews|
|late check||in 13 reviews|
|malls restaurants||in 25 reviews|
|nice pool||in 54 reviews|
|nice rooms||in 20 reviews|
|panama city||in 14 reviews|
|room service||in 10 reviews|
|staff are great||in 85 reviews|
|star hotel||in 80 reviews|
|surrounding area||in 27 reviews|
|valet parking||in 17 reviews|
After fully unpacking and leaving my passport and cash in the room, I left and on the way out realized that my door lock didn't work at all, so that anyone could walk right in. Also, anyone could access my floor since if guest X put the access pass for floor 20 into the elevator, anyone else could access any OTHER floor or multiple floors just by pressing floor numbers. Very poor security - a crazy unsafe experience How could they have such a room, let alone give this to a guest? The front desk eventually changed my room to something much lower without anywhere near the view. The guy they sent up to help move the luggage to the new room did nothing. The process of arriving and fixing the problem wasted well over an hour, keeping my 2 friends waiting and wasting time during our too brief stay in Panama City. The front desk said the manager would be back to me with a resolution. When i came back in the morning - they said there was a note on the file ,,, but no response from the manager. I asked to see the new manager - she did nothing to make things right. I then met the overall hotel managers, told them the story and gave them my card. They promised to write to address my issues. That was 9:45 a.m. this morning. It's now almost midnight and i haven't heard anything from them. More wasted time. Am very disappointed by this experience and did not expect it at all.
The service was great, In the pool area I ordered a "Drink" Gin and Tonic, never could I imagine That they would charge for the Gin and a separate charge for the Tonic water. I've that same drink in almost every restaurant and bar in Panama City for the last years and I have never charged separate for the Tonic in a Gin Tonic Drink. It was only $2.20 but when I asked the manager about it....Instead of seeing my disbelief and taking it off the bill he only said Well that's the way it is at the RIU. Well I guess customer service doesn't matter and they think they have enough customers that it doesn't matter. Well one day they might wake up and need that extra customer they insulted.
Pool was great, the breakfast is wonderful!!
Nothing at all hotel rooms are extremely big and service was perfect.
room was very pleasant ...café in lobby area is very convienent
Very good breakfast.
12 dollar charge for parking your car even id you are a guest at the hotel. As its common in Panama, very regular client service.
A stay at Hotel Riu Plaza Panama places you in the heart of Panama City, within a 5-minute drive of Avenida Central and Museum of Natural Science. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
based on 7,918 reviews
Things to Know
- Great view
- Nice building
- Friendly service
- Great menu
Policies vary by room type and provider.
FAQs when booking at Riu Plaza Panama
Where is Riu Plaza Panama located?
Riu Plaza Panama is located at Calle 50, Urb. Marbella in Bella Vista, 0.6 km from the centre of Panama City. Veneto Casino is the closest landmark to Riu Plaza Panama.
When is check-in time and check-out time at Riu Plaza Panama?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Riu Plaza Panama.
Does Riu Plaza Panama offer free Wi-Fi?
Yes, Riu Plaza Panama offers free Wi-Fi.
Does Riu Plaza Panama offer free parking?
No, Riu Plaza Panama does not offer free parking.
Does Riu Plaza Panama offer free airport shuttle service?
No, Riu Plaza Panama does not offer free airport shuttle service.
How far is Riu Plaza Panama from the airport?
Riu Plaza Panama is 3.9 km from Panama City Marcos A. Gelabert Intl. Riu Plaza Panama is 11 km from Panama City Panamá Pacifico.
Can you bring pets to Riu Plaza Panama?
No, pets are not allowed at Riu Plaza Panama.
Does Riu Plaza Panama have a pool?
Yes, Riu Plaza Panama has a pool on-site.
Reviews about Riu Plaza Panama
Most Popular Landmarks
- Veneto Casino 0.8 km
- Fiesta Casino 0.9 km
- Multiplaza Pacific 1.1 km
- Avenida Balboa 1.6 km
- Museum of Natural Science 2.4 km
- Metropolitan Nature Park 3 km
|Panama City Marcos A. Gelabert Intl||3.9 km|
|Panama City Panamá Pacifico||11 km|