Riu Plaza Panama

After fully unpacking and leaving my passport and cash in the room, I left and on the way out realized that my door lock didn't work at all, so that anyone could walk right in. Also, anyone could access my floor since if guest X put the access pass for floor 20 into the elevator, anyone else could access any OTHER floor or multiple floors just by pressing floor numbers. Very poor security - a crazy unsafe experience How could they have such a room, let alone give this to a guest? The front desk eventually changed my room to something much lower without anywhere near the view. The guy they sent up to help move the luggage to the new room did nothing. The process of arriving and fixing the problem wasted well over an hour, keeping my 2 friends waiting and wasting time during our too brief stay in Panama City. The front desk said the manager would be back to me with a resolution. When i came back in the morning - they said there was a note on the file ,,, but no response from the manager. I asked to see the new manager - she did nothing to make things right. I then met the overall hotel managers, told them the story and gave them my card. They promised to write to address my issues. That was 9:45 a.m. this morning. It's now almost midnight and i haven't heard anything from them. More wasted time. Am very disappointed by this experience and did not expect it at all.