They cancelled my reservation!
When I arrived the hostess told me that my reservation was cancelled by the hotel because I modified my booking and they foud two reservations, one cancelled and one for one night: they deliberately cancelled the good reservation ! Then they reopened my reservation, after I was complaining, and they assign me a smelly room. There were a strong foul smell in the room, I guess from the toilet. I complain again and they changed the room to a normal one. I really don't like to arrive to an hotel late in the evening after a long trip and have this kind of problems !
Compared to the last time I stayed there, they really stepped up on the cleanliness. much better Also at the dinner party we attended I had a horrible headache and needed a coffee badly. the server Liam and Juan were very helpful and kind to get me the coffee and check back on me to see if I was better.
Some of the staff was very eager to assist and others seemed bothered when asked a question. Which was totally undermined the good customer service provided by their peers. Also I could not pay for room service with a credit card nor cash, they wanted me to provide a 50.00 deposit to use room service and the difference would be returned at check out. I felt this was unacceptable for hotel of that quality.
I have never stayed at a hotel that had such an amazing complimentary breakfast. The food was absolutely delicious and the staff was wonderful.
It does not include a lounge for dancing. My husband and I wanted to dance a bit but not really go to a club. It would have been nice if the hotel had a lounge were we could sit and dance a bit.
I love this hotel.
Exactly what I need for business.
Very modern and spacious rooms in the heart of downtown Panama City. Breakfast buffet was the best! Better than all-inclusive resorts.
Great value, location and amenities!
The room is clean and the areas.
staff reception, ask for service 3 times and ignore, the maid forgot stuff in the room. I saw big roach when we ate by the pool.
A stay at RIU Plaza Panama places you in the heart of Panama City, within a 10-minute drive of Avenida Central and Museum of Natural Science. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms.
Based on 5,777 reviews
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