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3000 Canyon Resort Drive, Park City, UT
0.6 km from
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
Awesome place to stay with the family. Great staff and facilities. Ski to/from the door of the lodge. Great location in Canyons Village For some reason they don't leave extra toilet paper in the bathrooms. This small oversight is the only negative and would be SO easy to fix.
Good location in Park City. Room was clean with wifi. Room too light--blinds instead of drapes and lights from outside hotel glow in the room all night long. Bed not very comfortable. Also, the rooms HVAC seemed off with it getting very hot in the middle of the night and the system constantly turning on and off every few minutes. Hard to sleep with these issues so probably won't stay again.
Great service! Great rooms! Everything was perfect!
Location; Outdoor heated pool Staff seemed indifferent to guests; Was never greeted upon entering the hotel or while in the lobby area.
The friendly staff everywhere!!! Didn't like overlooking a playground.
Location Paper thin walls. Loud neighbors. Bait and switch website. Buyer beware.
The setting/location was beautiful! Restaurants were very pricey.
The location is fantastic, right off the Red Pine Gondola, and we had a corner unit with great views. The kitchen was very nice. The key machine was not working, so we had to get someone from maintenance to let us back into our room every time we left. The staff was unhelpful and gave us misinformation several times. The room was dirty. We found items left by previous guests in the refrigerator, the closet, and one of the blankets was obviously dirty. The balcony had old beer bottles filled with cigarette butts. We tried to call the front desk to complain and the line just rang and rang but no one ever picked up. When we went to the front desk to complain the lady there did nothing. They had rented out the courtyard for a private event the whole time we were staying there that was loud (keeping our small children awake until the music finally ended around 10pm), and blocked off the center of the canyons village so we had to walk the whole perimeter to get to the gondola that was right next to our hotel. Also, this would be a really nice room, but they stuffed it full of furniture, so you can barely move without having to squeeze between the couch and the bar stools, or the kitchen table and the windows.