Hotels near Pittsburgh Penguins vs. Toronto Maple Leafs

Pros: Crew was attentive and accommodating.

Cons: Gates switched 3 times and all bags had to be checked because of a small aging plane.

Pros: It got us to Atlanta on time.

Pros: Customer service as always

Cons: Nothing!

Cons: I think all was very good

Cons: Little planes need an interior restoration to make them look better.

Pros: We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back.

Pros: Check-in was outstanding.

Pros: Crew was solid and professional

Cons: Boarded late, took forever to get de-iced, went to runway, went back for more de-icing. Not good.

Pros: Crew is friendly and seat is comfortable.

Cons: Sat on tarmac for over 40 min waiting for gate

Pros: I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight.

Cons: I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think.

Pros: That it arrived eventually without crashing

Cons: Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for

Cons: Terrible boarding process

Cons: The infotainment system was from the 90s

Pros: Well organized. Helpful & courtesy.

Pros: Crew did the best they could under the conditions

Cons: There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people