Iberostar Quetzal

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2000

Cheapest
rate per night

9.1

Excellent
based on 1,249 reviews
Iberostar Quetzal - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Iberostar.com C$ 133
TripAdvisor C$ 209
Booking.com C$ 238
Iberostar.com
TripAdvisor
Booking.com

Good to know

Distance to city centre 3.0 km
Location rating 8.4
Nearest Airport Cancun
Distance to airport 53.1 km

Rooms

Check-in
Check-out

Double Rooms

C$ 267+

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Provider
Nightly base price
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Unknown
C$ 267 per night

Standard Rooms

C$ 133+

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Bed Type
Provider
Nightly base price
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Unknown
C$ 133 per night
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Unknown
C$ 238 per night
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Unknown
C$ 289 per night
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Unknown
C$ 298 per night
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Unknown
C$ 315 per night
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Unknown
C$ 327 per night
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Unknown
C$ 329 per night
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Unknown
C$ 383 per night
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Unknown
C$ 421 per night
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Unknown
C$ 428 per night
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Unknown
C$ 464 per night
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Unknown
C$ 482 per night
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Unknown
C$ 508 per night
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Unknown
C$ 785 per night

Reviews

Traveller rating

14
11
3
1
0

Time of year

Traveller type

Show reviews that mention

+
  • Mediocre
    Sep. 2019
    2.5

    The resort is old and very outdated. Not clean. Staff wasn’t very friendly. Clientele was frightening. Food was very bad even for an all inclusive. I didn’t know enough about this chain at the time of booking but I would never stay at one of these resorts again.

  • Excellent
    Apr. 2019
    10.0

    The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

    The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

  • Excellent
    Apr. 2019
    9.2

    What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

    There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

  • Excellent
    Jan. 2019
    9.6

    Staff very interactive and nice. Love all the wildlife

    Bed was very hard

  • Good
    Jan. 2019
    6.7

    The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.

    I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.

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About

Overview

Located in Playacar, this beachfront property is in the entertainment district and within 2 mi (3 km) of Playacar Golf Club, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).

Expedia

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

based on 1,249 reviews

9.2

WiFi

9.1

Service

5.7

Comfort

5.1

Wellness

Things to Know

  • Friendly service
  • Professional service
  • Pleasant hotel grounds
  • Recreation staff is nice

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled Access
Babysitting or child care
Internet
Concierge service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Scuba diving
Snorkeling
No smoking
Restaurant
Bar/Lounge
Tennis
Air-conditioned
Safe
Sauna
Free parking
Gift shop
Laundry service
Child pool
Beauty salon
Hairdryer
Cable or satellite TV
24hr front desk
Pets not allowed
Storage available
Wedding services
Terrace/Patio
Hot tub
Airport shuttle
Pool table
Private beach

Photos

Iberostar Quetzal - Playa del Carmen - Bedroom All Photos (35)
Iberostar Quetzal - Playa del Carmen - Balcony Balcony (2)
Iberostar Quetzal - Playa del Carmen - Banquet hall Banquets (1)
Iberostar Quetzal - Playa del Carmen - Bar Bar (2)
Iberostar Quetzal - Playa del Carmen - Bathroom Bathroom (1)

Location

Most Popular Landmarks

  • Playacar Golf Club 1.1 km
  • Aviario Xaman Ha 2.1 km
  • Yucatek Divers 2.9 km
  • Calle Quinta Avenida 3.1 km
  • Playa principal de Playa del Carmen 3.1 km
  • Parque 28 de julio 3.3 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 2.4 km
San Miguel de Cozumel 19.3 km

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