Playa del Carmen hotels near Aviario Xaman Ha

Pros: The restaurants are excellent, Buffet is good, Great beach, big facility that is family oriented, Staff are nice work very hard to keep the place Running, Beds are comfortable. overall its a good value for the price

Cons: Stayed in the family section close to the beach the Rooms a bit outdated, Air condition is weak, bathrooms need remodeling. you have to be early or make reservations to restaurants otherwise its a long wait, The Golf cart transportation can take time to show up and unfortunately most people don't respect who was waiting first.

Pros: All inclusive it’s great, the restaurants, the bar, the atention the employees are excelent they give great service and are very polite. The shows. Very clean and the room I had was great.

Cons: Because of an employée mistake in El Gaucho restaurant we end up paying an expensive( $40us ) bottle of wine .

Pros: Tonight Shows Enviroment - family time and party time.

Cons: Beverages sometimes are not good in all inclusive.

Cons: Service

Pros: nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great

Cons: never care for the food in Mexico

Pros: Nothing. Location ok but far away from town. Many private pools closed. Family pool furthest away from main buildings and not at all stroller friendly. Also, unless Royal Elite your place in sun will be dirty, uncomfortable and far away from the beach. That’s very best and kindest I can say of this so called family friendly resort.

Cons: Horrible customer service. Take our advice and save your money and go elsewhere. Standing out was Jorge and Nicole at Guest Services who when approached gave WORST guest service we have ever experienced (and we are frequent travelers). None of them should even work with guests or in the hospitality industry. Jorge was aggressive, confrontational and threatened us not to mention both were incredibly rude and no one was remotely interested in helping us at all. Housekeeping lost my little girls favorite teddy bear with no follow up or even a decent apology offered to us. Unless you are a Royal Elite Club member or if you have no standards at all (or if you’re completely drunk for the duration of your stay) simply save your hard earned money and go to a much more customer service oriented, friendly and more personalized resort. No one cares and no one listens to you. What an utter disappointment. Would not even go back if they offered us a free stay whatever length. Wedding every night outside our window (and we were not only ones) with incredibly loud music to late at night (cash cow for resort) and therefore my family wasn’t able to sleep at all. When asked if we could change rooms told that’s not an option as resort is full. Just horrible all together. Thank God our holidays didn’t just consist of this awful resort. Mexico is such an amazing country so don’t waste time and money going to Sandos Playacar. We went to Cozumel for the day just to escape this appalling place and staff which was amazing. Shows were ok. Restaurants were simply overcrowded with ridiculous wait due to being grossly understaffed. Food very average. Even at check in when asked staff to give us a nice room reply was “you get what you pay for “ and “the more you pay the nicer room you get” bearing in mind we were not paying cheapest room or rate. Her comment sums it up perfectly and displays staff appalling attitude towards its paying guests. Total waste of time and money.

Pros: A la card restaurant. Very, very helpfull and friendly stuff!

Cons: Annoying birds at the beach. They steal the food (and stupied people feed them). Loud neighbors :(

Pros: Pay the extra, stay in adults only. Adults only breakfast venue, premier club access,, quietness and location near beach and pool were worth it. Some of the entertainment was really good. Specialty dining was great. Staff was very helpful and really went out of their way to help. If all you want to do is eat, drink, and lay by the pool or on the beach, you will really enjoy it. Going to town, 5th ave, to shop, a $6, cab ride. Pay in pesos, everything is cheaper.

Cons: Waiting over an hour to check in, waiting a half hour to check out, no brewed decaf on site, no alcohol free beer, no coffee at 0600. Musty smell in room, beware if you have mold allergies. Small room. You had to be a detective to find out what was going on such as options for catamaran rental, ceramics, use of hydrotherapy facilities in gym, use of Premier club (didn't find out until the 3rd day we were entitled to use it). Poor communication at check in, and throughout stay as to what was going on. Felt like there was really no one at the resort in charge making sure things went smoothly (other than a daily call about going on the vacation club tour).

Cons: The family section was far away from beach access. Traveling with kids is hard but being so far away from the beach and family pool was very inconvenient. The carts that take you down to the beach would always fill up fast leaving us waiting for 30 min for a ride most of the time!

Pros: Everything.

Cons: Nothing.

Pros: Location was good, 15 min. by taxi to the Center of town ( Mex$ 120.00). The beach was Paradise! The beach towels very clean and always felt just out of the dryer!! The food offerings at the buffet, the quality and variety for breakfast, lunch and dinner was excellent. The dessert's table were very much the same every day though! All the bathrooms, at any location and time of the day, were perfectly clean and well stocked with toilet paper and air dryers. The Spa services were very good. I had a facial and a pedicure, both persons in charged were excellent! Good shower and number of towels left for the guests, even washcloths that it is not common in Mexico. Comfortable bed/pillows and clean, crispy sheets.

Cons: The Internet access and wifi was very bad!! Had to go to the Meeting Point for help to connect and it did not last long. In the bedrooms was specially bad. On the beach, though, in general was a lot better. Another annoying issue, ONLY THREE OUTLETS in the whole room (one for the coffee maker, one in the bathroom and one next to the bed! The Electricity wiring of that place is the most inconvenient. The bedroom was VERY POORLY lit. Light's switches: one ONLY on ONE SIDE of the bed for the whole room (the other side of the bed had none)!! One at the entrance for the whole room; one outside the bathroom for the bathroom and one inside the bathroom for light in the shower and fan. No INDIVIDUAL lights by the bed, or anywhere else, to read. No chair at the desk. The bathroom was very dated and the amenities very poor.

Pros: The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.

Cons: THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.

Pros: The territory with all the animals, birds and jungles is amazing. The food and restaurants (including main buffet) are really great. Interesting entertainment in the evening. Cocktails are delicious.

Cons: Rooms are too simple for such a beautiful hotel.

Pros: What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

Cons: There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

Cons: The resort is old and very outdated. Not clean. Staff wasn’t very friendly. Clientele was frightening. Food was very bad even for an all inclusive. I didn’t know enough about this chain at the time of booking but I would never stay at one of these resorts again.

Pros: The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

Cons: The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

Pros: Staff was incredible! The resort was spotless, they had activities going. Good food and drinks when're you wanted.

Pros: Loved the landscaping with leaving things natural & the animals. Pool was awesome, beautiful beach & friendly staff. Al a carte restaurants were good.

Cons: Buffet foods overall were nothing special. The desserts were pretty but no flavor. Only the ice cream was good.

Pros: Location, staff and facilities were wonderful. Only negative was that the spa prices were too expensive. Also it would be nice if room service was offered for breakfast.

Cons: Room service not offered for breakfast. Also didn't like the fact that we had to pay extra when we checked in to get connecting rooms.

Pros: Staff very interactive and nice. Love all the wildlife

Cons: Bed was very hard

Pros: The staff was very friendly and accommodating

Pros: The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.

Cons: I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.

Pros: The architecture is excellent food is delicious, staff was mostly accommodating

Cons: It is a bit of a long drive from the airport about 50 minutes. The water aerobic class with Leo was great

Pros: Staff was amazing. Great stay!

Pros: Fantastic Service, Amazing beach and poolside. Great overall experience! Great location to Playa Del Carmen.

Cons: None!

Pros: Very friendly staff that made us feel safe and welcome.

Cons: The size of the hotel room was a bit smaller than expected.

Pros: Pretty property and nice beach. Staff as always was pleasant and helpful

Cons: Quality of food has declined dramatically. The pool is in deplorable condition and needs extensive renovations

Pros: Location was beautiful, loved options of Pool or Beach, clean rooms, friendly service, food was pretty nice for an all inclusive.

Cons: It was very purple, but ...

Pros: The location is the best thing about it. the spice manager was awesome!

Cons: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.

Pros: Food was great. Staff was great. Cantina bar was the best bar we have been to. Really enjoyed the outdoor fitness classes.

Cons: In the room, there was a motion detector light. If you got up at night to use the bathroom, the light would stay on for 5 minutes.

Pros: The room, staff, restaurants, and drinks were all amazing.

Cons: The elevators weren’t working and they are constantly trying to sell you extra services, dinners etc.

Pros: The staff are amazing the food and drink available were all satisfactory although limited choice for a la carte

Cons: On entering the hotel we were immediately aware that the hotel was under a major refurb. There were large areas screened off that made it very difficult to navigate the hotel. Every day you awoke to sound of banging and drilling. In the pool area the patio doors on suites were being replaced therefore it was once again constant drilling. The music around the pool was very loud if you enjoy boom boom boom and very loud clientele on holiday this is the place to visit. There is however a smaller quiet area with a pool available. It's very unfair to expect people to spend there hard earned money on holiday to find out you are in the middle of a building site. Very very disappointed we were not informed as we would of reconsidered.

Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Pros: first all inclusive I've Visited that food was actually decent and location is awesome if you like to keep busy and be in middle of the action! Of

Cons: A lot of extras are are not included in all- inclusive. We were told Premium booze, cabanas by pool( some days were free) certain restaurants, etc. A lot of upselling but all in all- decent place to stay

Pros: Amazing food, service and hotel parties

Cons: Knock on the door at 9 PM to change towels

Pros: The staff was really nice.

Cons: The Ocean View I reserved was at least 200-300 yards from the ocean. The food was bland and dry. So bad in fact, I ate outside the facilities 50% of the time even though this was an all-inclusive. In addition, they don't have enough umbrellas at the pool, they only have one brand of beer to drink, the entertainment is severely lacking. Overall, I'd say this resort does not live up to the Hilton brand.

Pros: The staff was very attentive and extremely friendly. The food was fabulous and the atmosphere was so festive. Every moment was pleasant.

Pros: Location is great !

Cons: Water in pools was cold, check in was slow and terrible service. The Jacuzzi in one of the rooms was not working for most of the stay. It took extra efforts from us to have someone fix the problem. Some staff need better training to understand service is king!

Pros: The staff was excellent. We were impressed by the level of staffing and how courteous and eager to please. The selection of food options was amazing, from walk-up and snack to sit down dinners with fancy a la carte options. Cafe Aroma (coffee shop) was our favorite and we stopped in at least 4 times a day for latte's, breakfast snacks (fantastic juices), gelato or just a quick bite. Marie & Maria's was our favorite restaurant, but all were good and there were too many to try in a week. The drinking of alcohol is obviously a major feature of places like this, but we especially enjoyed the "Game Room" craft cocktail bar off the lobby which was usually wide open and the bartenders were extremely creative in customizing special cocktails based on our directions. We enjoyed them while playing chess, scrabble and Jenga. The location of the resort (good) was so convenient to go into "town" just a few steps from the entrance. Playa Del Carmen has a lot of shopping that will look familiar to american tourists, but also some local options (like cigar shops offering a fantastic selection of Cuban cigars). Also, the WiFi is available EVERYWHERE, including out to the beach which we found remarkable. We paid extra for an Oceanfront room, and got an awesome view overlooking the beach, sunrises and views across to Cozumel.

Cons: The location (bad) is pretty congested. The beach area for this resort is adjacent to one of the Cozumel ferry piers AND a main street into downtown Playa del Carmen so there is a lot of beach traffic unrelated to the guests at the hotel. Also, just about everywhere you go, someone is trying to sell you something (either someone from the resort is trying to sell you added excursions/services or street and beach vendors are pitching their wares). The sargassum issue (seaweed washing up constantly on the beach) was in evidence during our stay. You may enjoy watching all the effort to remove this from the comfort of your chaise lounge, but there is an intermittent odor and it also interferes with swimming off the beach. The pools could have all been 5 degrees warmer, including the hot tub which was only lukewarm during our stay. The only disappointing meal was at the Chef's Table -- the premier restaurant -- where the fixed course tasting menu was not as good as the other restaurants and certainly did not warrant the additional charge. Finally, the pool area was a little too loud -- especially with resort activities and amplified music and staff trying to exhort reluctant guests to participate in you name it games, dancing, etc. We just wanted to some medium volume music and peace/quiet which was not really available in the main part of the resort (we did find a quiet pool later in the week, but it was well away from the Sun/Beach/our oceanfront room).

Pros: Great location relative to 5th Street.

Cons: Food is average and sea weed on the beach. (they cleaned it daily)

Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Pros: The resort was luxurious and the staff was very friendly and helpful.

Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Pros: it is right on the beach and walking distance to town.

Cons: no food service on the beach. Cheap wine selection.

Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Pros: everything was excellent,really!!!

Cons: nothing

Pros: The hotel looks as advertised. The room is spacious and clean. It was an excellent hotel for the money.

Cons: There was a very loud bar outside our hotel room.

Pros: I thoroughly enjoyed The Reef 28; it’s centrally located and walking distance from the Main Street and the beach. I opted out of the all inclusive option however the hotel provides a delicious Buffet breakfast included in the cost. There is an abundant amount of restaurants within steps of the hotel which range from Mexican to everything in between. The hotel was modern and extremely Clean; the staff was friendly and very welcoming.

Pros: Overall was a good experience, specially because of the room size.

Cons: I didn't like the strict policy that I can't invite anyone to the spacious room that I paid for (that included separate living and dining area). I travel around the world, staying in top hotels where I use my room to hold meetings during the day with artists and art collectors to review and present art collections. But this hotel never advertised in their page that I can't invite people, making impossible to conduct my business, so was a big waste of money staying in this hotel.

Pros: Great hotel , great location- on the better part of 5th ave where you can go down and not be harassed by sellers all the time. The hotel has a great pool with great chill out vibe, good drinks and the best ceviche we ever had! The room was big, we'll maintained & we'll designed , clean and comfy. Shower was wonderful! Breakfast was awesome, one of the best we ever had at a hotel. We also visited the spa which was a great experience. Gorgeous spa and great massage. Very recommended!

Cons: Our room was very loud at night

Pros: Great service and additional luxuries

Cons: Nothing

Pros: The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!

Cons: You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in most of Playa del Carmen.

Pros: Great new hotel with spacious modern rooms.

Cons: Would recommend to bring ear plugs as it can get very noisy in the evenings on the streets.

Pros: Its a modern hotel, everything is new. We were allowed to take a shower in the evening in spa even though we checked out.

Cons: Its an all-inclusive hotel, if you are a "breakfast included" guest, be prepare to be treated accordingly. We checked out in the morning and asked to leave our luggage till afternoon, it took us quite a lot of time to get it back, had to remind staff 3 times. Also all included guest were partying all the night, we were waking up all the time. Hotel is not answering messages sent through booking.