I like that it's so close to down town and yet because of the river is very relaxing. It also has a great walk around the island.
Older hotel overall. But they have done a good job working around it with little room updates
Barking dog in the hall
Room was large and recently remodeled. View from the patio was great.
Would have been convenient to have a late checkout.
Comfortable, spacious accommodafion
Front desk understaffed & some staff not adequately trained on procedures & customer service
The staff was very accommodating
Even though I didn't have a room facing the river, I was at the far end of the hotel and had trees which cooled the room down a bit...and I loved being able to open a patio door for the breeze!
I was a little disappointed that the check in person failed to mention that my assigned room was at the opposite end of the check in area...An extremely long walk after retrieving my suitcase out of the car...however there was an elevator entrance just outside my room at the far end of the parking lot that I was able to take advantage of after returning from dinner with a friend...I just wish people would think one step ahead in order to make life a bit easier.
It was fine for what we needed
Loved the view and location. Room was spacious and had accomodations for two or more people nicely. The soaps and shampoos were restocked as needed.
The extra blanket in the closet had bugs in it both live and dead. The bathtub had silverfish in it daily. The ac unit made a very loud buzzing noise for the first 30 or so minutes after it was turned on. And the toilet would only fully flush about every third time.
Great value, smart buy!
Clean rooms and friendly service. Hand soap was available in a push dispenser in the bathroom, and shower gel, shampoo, and conditioner were also in dispensers in the shower. The room (a standard double with two queen beds) was fairly spacious, much bigger than at other hotels charging the same price. I used the free airport pick-up and drop-off, which was very convenient with a little planning (it leaves on the hour and you generally schedule it in advance).
My complaints concerning the Red Lion on the River are minor. Room-hallway soundproofing wasn't great -- I could hear anything in the hallway at or above moderate volume. No fans in the bathroom but post-shower condensation vanished once the door was opened. I could have used more outlets for convenient charging of my devices.
Convenient location, some rooms water view fair resturant, no bed spreads I like that.
They demand to run your credit card for $25.00 for incidentals. It wlil be credited back to your card with in nine days. Should be mentioned before booking on their kayak advertising , would have been a deal breaker for me.
We wanted to have a better room than the one given to us as a river facing one... especially to have fresh air. Lorkeya, at the front desk, did a terrific job and upgraded us to a terrific suite that just made the stay truly incredible. Lorkeya - you ROCK!!!
Free airport pick up and drop off. They also picked me up from the Rail Station. Very good service, I appreciate
What I liked about Red Lion on the River was that it was next to the river, away from the business of downtown. I liked that our room was readily available to the exit, gym, and tennis court.
What I didn't like about Red Lion on the River was when I first checked in I asked about an upgrade and I was charged for a room that was not only already booked but was incorrectly told the price for the upgrade and got charged $140 more. During that time I obviously wanted to correct the error but the hotel associate that was helping me did not know what to do and did not report or ask for help initially and was just answering phone calls right in front of me instead of fixing the problem. Plus, I could have been left with this wrongful charge if I had not said anything. The other staff that were free to help at the time ignored what was going on when they clearly saw that I was upset. I was then told I had to call my bank to cancel the charge, but I don't understand how or why the associates at the registrar could not fix the problem by returning the money back to my card. After I called my bank and fixed the problem myself, there wasn't really any remorse or compensation from the staff regarding this whole ordeal. I don't want this to happen to any other guest, so I hope this helps to prevent any mix up with upgrading and with customer service because I did not appreciate of it while at my stay here.
When you stay at Red Lion Hotel on the River - Jantzen Beach in Portland, you'll be on the riverwalk, a 3-minute drive from Portland International Raceway and 6 minutes from Portland Meadows Racetrack. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Portland? This hotel has 36000 square feet (3344 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Based on 3,558 reviews
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