Good to know
|Distance to city centre||0.8 km|
|Nearest Airport||Santa Cruz de Tenerife Tenerife-Norte|
|Distance to airport||20.9 km|
|"Location stunning , food excellent."||(in 62 reviews)|
|"Very helpful staff and good atmosphere."||(in 58 reviews)|
|"Good selection of food everyday."||(in 8 reviews)|
|"It did not work properly."||(in 11 reviews)|
|"They put us on the ground floor room number 102."||(in 5 reviews)|
|"Hotel reception are not friendly and helpful."||(in 10 reviews)|
Time of year
Show reviews that mention
|building work||in 13 reviews|
|excellent breakfast||in 36 reviews|
|excellent hotel||in 44 reviews|
|excellent room||in 5 reviews|
|food was good||in 93 reviews|
|friendly staff||in 86 reviews|
|geared towards older||in 9 reviews|
|good choice||in 10 reviews|
|great location||in 69 reviews|
|ground floor||in 15 reviews|
|la cruz||in 8 reviews|
|need of refurbishment||in 19 reviews|
|nice pool||in 30 reviews|
|restaurant with a great||in 4 reviews|
|sea view||in 51 reviews|
|shower leaked||in 6 reviews|
|snack bar||in 15 reviews|
|tour bus||in 7 reviews|
|waves breaking||in 8 reviews|
Nicely placed hotel, with a very friendly staff.
Breakfast is at least average. The milk in coffee is incredibly sweet, I don't really understand why.
Everything was ok. But a little underwhelming
The staff were in the most part fairly miserable and even the most basic of questions seemed an annoyance to some of them. The noise from outside was hideous and whilst not the hotels doing, no empathy was shown. One night my wife sat on the balcony and played a couple of mellow songs off her phone, neighbouring room complained and security threatened to call the police on her! A massive overreaction. And left a bad taste in the mouth.
Great location, right by the beach and the beautiful centre of playa de la Cruz. Friendly staff. Sea view balcony well worth the upgrade price.
Very much a ‘Saga Hotel’. All entertainment, and the general opening hours of e.g. the bar, aimed at the hotel’s majority clientele of people aged 65+. “All-inclusive” offering extremely stingy, with many (most?) drinks requiring not a supplement but a full-price charge. Also stopped at midnight, so neither all nor inclusive! Food was wildly inconsistent but mostly average-to-poor. Very few vegetarian options, with many seemingly vegetarian options (e.g. potato croquettes) bizarrely having meat in them, but not being labelled as such. Cocktails were downright awful. What kind of madman puts orange juice in an Old Fashioned? A Batman villain, that’s who. Beds were very hard. I liked them but your mileage may vary, my partner was not a fan. “Double rooms” were two single beds pushed together. Have fun with that gap, because you WILL fall into it. Design of balconies, with large holes in the walls, means no privacy whatsoever. Particularly a problem given the prevalence of smokers who stay at this hotel. If you don’t like cigar and cigarette smoke, AVOID. No-smoking areas so close to smoking areas and so small as to be basically pointless. Only a ‘4-star hotel’ by the most generous of standards.
Loved everything about the hotel. Wonderful location, beautiful rooms overlooking the sea, great selection of food and friendly and helpful staff in all departments.
They charged me an extra day I called and. Told them we missed our.flight I would like a refund
With a stay at H10 Tenerife Playa, you'll be centrally located in Puerto de la Cruz, steps from Lago Martianez Swimming Pools and within a 5-minute drive of Garden Beach. Featured amenities include complimentary wired Internet access, a computer station, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room.
based on 2,597 reviews
Things to Know
- Friendly service
- Great menu
Policies vary by room type and provider.
Most Popular Landmarks
- Lago Martianez 135 m
- Casino Taoro 281 m
- Mirador de La Paz 0.5 km
- Iglesia de Nuestra Señora de la Peña de Francia 0.6 km
- Sitio Litre 0.6 km
- Museo de Arte Contemporáneo Eduardo Westerdahl 0.7 km
|Santa Cruz de Tenerife Tenerife-Norte||20.9 km|
|Granadilla Tenerife-Sur||41.7 km|