Not happy with srvice
Nothing such to like
I feel it’s over priced and not worth for 100$/ night poor room service and not much options for food
I thought it was closer to all the restaurants on the Riverwalk.
Staff was AWESOME
The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.
Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.
Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.
nice "earthy' atmosphere and location love the suite option
very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken
Excellent place to stay!
The staff was very friendly and accommodating!
The fee for parkig at the hotel was ridiculous, $36 per night.
The front desk staff was unprepared and it to over 45 minutes to check in
very clean, great location, friendly staff,
Very nice hotel, decent location, staff rather col
The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.
Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.
Location and large size rooms
Issues with hot water and terribly slow and incompetent valet
Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!
Located directly on the Riverwalk! Hotel Contessa is the only Four Diamond, all-suite hotel located directly on the Riverwalk. With modern, spacious suites, rooftop pool with city views, full-service spa and gourmet restaurant, Hotel Contessa is San Antonio's premier, downtown luxury hotel.
Based on 3,077 reviews
Value for money
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