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Playa Dorada 538, San Felipe de Puerto Plata
0.4 km from
Staff treats you like family. Great spa
The beach and the staff (excluding the lobby) lobby staff was not trained, wanted me to pay again for a paid in full reservation because they didn't want to call Kayak to check. "Superior room" was really a good enough to sleep room, the bathroom's tiny shower clogged where, while showering" I had to turn off the water every 5 mins and wait for 10 mins to turn on again, room phone was not functioning, deteriorated facilities, not enough staff, pools were all shallow the deepest I think was 4"9 and this is an adults only resort. The food was D+. I will never go back!
Staff was excellent, food was great and drinks plentiful. Would stay here for sure. Rooms are outdated and no King size beds.
The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great. Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction. Rooms are extremely outdate.