Room reservation system is broken and needs fixing
Great location, staff attempted to be helpful, but we're working with a bad system
Booked (and received a receipt for early payment) seven months ahead. However, surprised we had to pay on checkout. Also booked a room with king size bed, but allocated a twin double. (Hotel staff claimed this was an "upgrade")
The Mercure Santiago Centro hotel is close to Santiago's main attractions, such as Plaza de Armas, the Metropolitan Cathedral, the Palacio de La Moneda, the Mercado Central, the Museo Chileno de Arte Precolombino and the Municipal Theater. The hotel is only 33 yards from Santa Lucía metro station and 11.2 miles from Santiago International Airport. The hotel boasts comprehensive facilities for both leisure and business trips, with 142 rooms, a pool, bar, restaurant, fitness center and meeting/events rooms.
Based on 5,061 reviews
Policies vary by room type and provider.