Good to know
|Distance to city centre||27.0 km|
|Nearest Airport||Sanya Phoenix Intl|
|Distance to airport||34.4 km|
Time of year
Show reviews that mention
I must first thank Miranda, who was an excellent help. She saved the holiday for me, and her bosses should be very grateful to her. Nevertheless, my experience has led me to cancelling my October booking in the adjoining Sheraton - which was over 13,000 RMB. I shall explain why below... but first onto the good things: Amazing location. Stunning beach. Friendly (utterly incompetent, but friendly) staff. Tranquil peaceful pool, lit up late into the night. Indeed the pool was so nice I almost forgave the hotel and returned in October... so many places in Sanya try to discourage swimming past 8pm... but alas... I am taking my risk with a new hotel. This is not a tale of a 'disaster', it is rather a very sad tale of a hotel that could be exceptional, but is deeply reminiscent of Fawlty Towers... and all because of seriously poor management who have failed to provided basic training to their employees (or pay to maintain their facilities).
So - this hotel is a building site. It is in the midst of conversion. I am sure it will be lovely when it is finished, but it relies upon sharing facilities with the adjoining Sheraton. So all feedback for this hotel is essentially feedback for them both combined. 1. Employees need basic onboarding training. I've stayed in many Chinese hotels - but when I pay 5 or 6 times more money for a 'high-quality' hotel I am shocked to receive the same challenges that I would receive in a 300 RMB per night location. I am talking about basics assistance like "where is the Lobby... Lobby zai nar?"... ok, so my Chinese is poor, but I don't expect staff to giggle and walk away saying "no, no, no", I expect them to have basic hotel vocabulary. 2. The shuttle bus driver didn't recognise the hotel name in English when I said it or showed him the e-mail confirmation, so he wouldn't let me on his shuttle bus. He didn't check his list (which had my name on it). So I found myself left alone in an empty airport carpark. The hotel apologised and Miranda organised me a free car for my return. Nevertheless, this level of incompetence is unforgivable. If you are a driver for an international hotel learning the NAME of that hotel is basic level one training. 3. Room-Service is only available through a Chinese language app. Ordering became multi-person stress. To make it easier I wrote my order down, including prices, and 'menu item number' AND pointed to the item in the menu for the waiter, but the waiter was still baffled... Throughout every meal, attendants reacted as if they had never seen the items I was ordering. 4. The rooms need repainting... NONE of the 20 or so jacquizzis work... the whole place needs maintenance. 5. Bored unoccupied staff are everywhere, including checking their phones in the pool bar... but the bar was shut the whole weekend, booze, glasses all there... and bored staff... but bar shut. Why? 6.
Everything. Great rooms, super breakfast. Amazing location. This was a three night, two day relaxing break after a hectic business trip to the Canton Fair and we left feeling very refreshed.
We were unable to be collected from the airport due to the time our flight was arriving. We got a taxi back to the airport assuming that for an international flight that we needed to be there 3 hours prior to our flight so arrived at 9am. There are large queues at the airport as the international departure side does not open until 9.30. I feel the the hotel should have known and told us about this. However we have no problems with our stay at the hotel and could not fault it and would most certainly stay there again.
Very spacious rooms and bathrooms, connecting rooms perfect for our family, garden/pool grounds and landscaping well maintained and plenty on offer for kids and adults between the TLX and Sheraton complex incl kids club, many pools and beach/other activities. Restaurants food great.
Although the property and grounds were very nice, some of the furniture and fixtures were a bit tired and could be due for a refresh.
The suite was spacious and bedding were comfy
Thé staff were poorly trained, our check in was 1.5 hour late. When I booked it I expected two real rooms as it stated 2 bedroom suite but it turned out to be just 1 master bedroom plus a bed in the living room and they claimed it to be 2 bedroom suite!!! Which I was very disappointed about!!!
Environment. Service. Food. Friendly professional staff. Peace and quiet.
Reflecting captivating Mediterranean style, The Royal Begonia, a Luxury Collection Resort, Sanya showcases a dedication to service. Our exotic resort offers an enriching array of activities, including water-sports, tennis and daily events. Our Luxury Collection Concierge are eager to reveal the treasures of Sanya and Haitang Bay for engaging local discovery. Each of our 142 subtly decorated guestrooms blends effortlessly into the serene, beachside setting, with rich linens, luxurious finishes and soaking bathtubs to provide an indulgent haven. Floor-to-ceiling windows and private balconies offer picturesque views of the resort grounds and the ocean. For guests seeking distinguished seclusion, our 18 villas provide an intimate solitude within our Sanya hotel with private pools, sophisticated interiors and unrivaled amenities. For luxury getaways, impressive business travel or a romantic escape, our Haitang Bay resort is always the perfect choice.
based on 2,093 reviews
Things to Know
- Friendly service
- Luxurious Hotel
- Pleasant hotel grounds
- Spacious rooms
Policies vary by room type and provider.
Reviews about The Royal Begonia, a Luxury Collection Resort, Sanya
Most Popular Landmarks
- Shenzhou First Spring 4.4 km
- Nantian Hot Spring Resort 7.6 km
- Binlanghe Valley 9.6 km
- Yalong Bay 17.1 km
- Sun Bay 22 km
- Dadonghai Tourism Area 26.2 km
|Sanya Phoenix Intl||34.4 km|
|Qionghai Bo'ao||116 km|
|Wanning City||84.8 km|