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|"Everything had a great breakfast"||(in 53 reviews)|
|"Great price and extremely friendly staff."||(in 54 reviews)|
|"Our room was clean and stocked fully."||(in 33 reviews)|
|"Room was moldy/ mildew smell."||(in 22 reviews)|
|"Beds uncomfortable, room dirty"||(in 17 reviews)|
|"Front desk lady was very unhappy."||(in 9 reviews)|
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Great staff, crappy hotel.
When we first arrived, we were given a room on the ground floor, close to the front desk. It was incredibly loud, as we could hear absolutely everything going on in the lobby, so we asked to get a new room. Since we hadn't touched anything in the room, the girl at the front desk got us a new room, and we appreciated that very much.
The walls were paper-thin, allowing us to hear EVERYTHING going on in the hallway, and loads of people were staying there with their small children, making lots of noise. The refrigerator and a/c were also quite loud. On top of this, there were a few bright light sources throughout the room (bright LED on the smoke detector, lots of light coming in through the bottom of the door, etc), and the thick curtains cannot be closed, so we were stuck with light coming in from the lights in the parking lot and the noise of the highway that's close by the hotel. All of these made it extremely difficult for my wife to sleep. As if that weren't enough, they only have one elevator, and it's extremely slow, which wouldn't be an issue if there were more than one or the hotel wasn't crazy busy. Also, the second night of our stay, our TV would not turn on. I used the remote, hit the power button, nothing. I called the front desk and they said they'd send someone up once they got back from running an errand, but we didn't want that, so we told them to forget about it. I tried unplugging the TV and plugging it back in, and it worked just fine after that. I wonder if that's a common problem for them.
Good place, we'll probably go back
The facility was clean and our room was spacious. It was very comfortable for an extended visit.
The problems we had didn't have anything to do with the hotel or staff, but the other tenants. There was a youth basketball team staying the weekend for a tournament. They stayed up late, making noise, yelling, running the halls, even pulled the fire alarm on our 2nd night. In the morning they were in the dining area eating up all the food, cutting in line, and acting in a disrespectful manor. Needless to say, we didn't get to eat the complementary breakfast either morning of our stay.
Excellent customer service response
Response of staff to issues in our room.
My wife and I were on a road trip and decided to stay here on a whim. We made our reservation online, arrived and checked in late (around 10pm), and were kindly greeted and assigned a room. We arrived to the room to find the bed made but a bathroom that hadn't been touched. There were dirty towels on the floor, used tissues on the counter, trash in the waste basket, etc. We called the front desk and requested a new room. The lady working the front desk seemed genuinely surprised and upset to hear about the condition of the room and she placed us in a new room immediately. The new room was cleaned and prepared as you would expect. During the night I found out that the toilet wouldn't flush (sigh). I didn't want to wake my wife with a maintenance call so I decided to wait until morning. Based on some of the raving reviews online I was prepared for an amazing breakfast (which was included in the cost of the room by the way), but in reality it was a standard continental hot breakfast which would be very comparable to other hotels. We probably would have enjoyed it even more but the toaster and pancake machines were both broken. Again- not a huge deal; just a little disappointing. After breakfast I stopped by the front desk to share with the manager about our disappointment with the cleanliness of the first room and the broken toilet in the second room. I wanted to give them the opportunity to make the experience right before writing this review. The general manager (Daisy Dees) was attentive, professional and apologetic. She apologized for the inconvenience without trying to give too many excuses. She was concerned that we were discounted to make up for the poor experience. We discussed what percentage discount would be appropriate and she offered to comp our stay at 100% of our cost. I wasn't comfortable with that as we did still stay the night here and other than the aforementioned issues we did find the hotel to be a decent place to stay. So, instead we agreed on another percentage discount that both my wife and I were comfortable with and felt was fair based on our experience. We also acknowledged that mistakes do happen and things can sometimes get missed. Based on the professional response of the management to our concerns I would definitely recommend giving this hotel a try if you are in the area. It's hard to find a perfect place. Sometimes what's even more important is the customer service you receive when a problem is identified.
The Best Western Plus Seabrook Suites is close to all the major businesses in Clear Lake area, Kemah Boardwalk is only two miles away. Best Western Plus Seabrook Suites offers guests Peace and quiet location with safety and comfort. Located only 30 minutes from Galveston Beach. Another attraction is The Johnson Engineering and Space Hub at NASA just five miles away. The University of Houston-Clear Lake is in the neighborhood and a number of students, faculty, and their family regularly choose this property, close to the campus. Government workers and business travelers with the nearby chemical plants have everything they need to take care of business. Guests stay here for the friendly smiling service and comfortable accommodations with better rates. Reserve your next stay at the Best Western Plus Seabrook Suites! Enjoy your stay!
based on 301 reviews
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Most Popular Landmarks
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