Rude staff at Reds
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading.
Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
Everything but a view and ice
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience.
We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus!
I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
Location Spa Services Beautiful room
Staff, amenities , and little things like bottles water
With a stay at Sedona Rouge Hotel And Spa, you'll be centrally located in Sedona, convenient to Sunset Trail and Chapel of the Holy Cross. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Based on 1,030 reviews
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