Renovating everything at once, room heater broken, smoked out room and set off smoke detector. Phone didn't work, plugs wouldn't stay in worn out outlets and sparked. Found out central alarm disabled when I walked down to lobby. Not ready for custome
The cheap cost and the free shuttle bus service to the ferry which takes 40-45 minutes in traffic.
The hotel is under construction so I did not get to use the gym, laundry or vending machines. Due to the cheap cost it attracts some undesirable guests. The drawer cabinets were broken. The hallways and room smelled very musty all day.
Pretty much nothing
1-Breakfast horrible 2- shuttle service complete joke. Left us waiting at the ferry terminal with no return ride . Claimed vehicle had a flat tire but never called us to let us know. Told us to take a city bus back to hotel through a very shady area
Pretty much all. Construction no excuse.
The room was adequate, a bit on the small side. The included breakfast was fabulous.
under renovation so nowhere to eat breakfast
Proximity to Wagner College and Ferry
The room was dusty, there was hair in the bed under covers, there was little ventilation in the room, when we took showers the whole room felt damp all week, the breakfast was not good and the bathroom wreaked of urine. It reminded me of a port-a-potty.
Rooms are small and not very clean
Very little for breakfast. Datted carpets. Rooms need to be painted. Door hard to open.
Stayed at that hotel before was a lot better. And also comfort inn. There were a lot better.
Quiet location; decent breakfast. 20-25 min to the ferry. The free ferry ride to and from NYC was a treat every time.
Small room; fitness center and breakfast room were being renovated so we were directed to an adjacent property.
The staff is very professional and friendly...The bed is so comfortable and the rooms are neat and clean
Lack of communication...This is the 3rd time that I have stayed at the hotel...Each time I get a late check out at 1pm...All 3 times the front desk calls at 1130am and the maid knocks on the door at 12pm to ask do I have a late check out...
Staten Island Hotel's Guests Enjoy Best of the Big Apple from the fast-paced thrills of Manhattan to the quiet natural beauty of Staten Island, you can enjoy the best of both Big Apple worlds thanks to the Holiday Inn Express® Staten Island West hotel's incredible location are only 11 miles from Newark International Airport (EWR) and 26 miles from Manhattan, these accommodations are simply ideal.The Holiday Iaddress near prominent New York City area businesses enables corporate guests to travel to meetings effortlessly, while free high-speed, wired and wireless Internet access and a 24-hour Business Center simplify corporate tasks. Additionally, if you need to host your own event, an on-site meeting room is a prime venue option.Leisure guests delight in easy access to some of the state's best attractions. The hotel's location in NYC enables you to cross the harbor to Manhattan on the Staten Island Ferry before climbing to the Statue of Liberty's crown for a breathtaking view of the city. You can spend the day at the Staten Island Zoo or enjoy the gardens and museums at Snug Harbor.During your stay, you can begin every day with an energizing workout in the Fitness Center before treating yourself to the free, hot Express Start Breakfast Bar, featuring the world's best-tasting cinnamon rolls. The hotel's location in NYC combined with our outstanding amenities and a caring staff make every stay wonderful, so please call to book now.
Based on 303 reviews
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