Good to know
|Distance to city centre||3.9 km|
|"Good and helpful staff."||(in 25 reviews)|
|"Good location, good facilities."||(in 23 reviews)|
|"Good room and very well priced."||(in 44 reviews)|
|"The staff is not helpfull"||(in 13 reviews)|
|"Very disappointed with this service."||(in 11 reviews)|
|"Service not good, check in waiting long time."||(in 6 reviews)|
Time of year
Show reviews that mention
|bed is comfortable||in 6 reviews|
|breakfast has a good||in 24 reviews|
|change room||in 50 reviews|
|fan on my room||in 8 reviews|
|good service||in 27 reviews|
|great breakfast||in 22 reviews|
|great location||in 32 reviews|
|hotel room||in 71 reviews|
|idr||in 1 review|
|long time||in 7 reviews|
|staff are nice||in 50 reviews|
|surabaya||in 3 reviews|
|swimming pool||in 10 reviews|
|toiletries bag||in 2 reviews|
My room was smell like a cigarette, but they were very helpful to accommodate my request to remove the smell from my room and they did a good work.
cannot get two keycard for twin sharing room is under standard service
Spa facilities are good and the food also.
Wedding taking place right outside the elevator on the 2nd floor where our rooms were. Had to almost walk throught it. Rooms are not soundproof, we could hear all the noise from the pool.
room is very comfortable and meet our expectation, breakfast at here has many optional from Indonesian food till the western choices, the staff really support and give us a pleasant time
the water color not quite right and the air conditioner in our room is centralized so we must choose one temperature for every room we living
My room is very clean and comfy. Staffs were helpful when I had several problems with the shower and internet.
Seems like the drain in our shower is a little bit blocked and some water spilled to the toilet area during shower.
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
based on 14,254 reviews
Things to Know
- Clean rooms
- Professional service
- Friendly atmosphere
- Friendly service
Policies vary by room type and provider.
Reviews about Mercure Surabaya
Most Popular Landmarks
- Mpu Tantular Museum 1.3 km
- Surabaya Zoo 1.6 km
- Surabaya Town Square 1.7 km
- Sharp Bamboo Monument 1.7 km
- Joko Dolog Statue 2.1 km
- Grahadi 2.2 km
|Surabaya Juanda||11.9 km|