Hotels near The Leading Age Mass. Annual Conference

Pros: -quick connection and lounge -having real glass to drink out of on the flight is a real treat

Cons: Weather delays were compounded by Porter's incompetence at plane maintenance (plane was too hot when it finally arrived), crew scheduling (and then crew timed out) and finally boarding, which was a nightmare as attendants sent irate passengers who had been waiting in an overcrowded lounge for hours back and forth between podium and counter unnecessarily while ignoring protests and the fact that contradictory directions were being given. As a result, I missed my flight to a critical business event - this could have been avoided if Porter was prepared for bad weather on the East Coast (a fairly frequent occurrence) and had good contingency plans in place and customer service reps who actually knew what they were doing and how to respond to changing circumstances and customer frustration.

Pros: Staff were friendly and helpful with the situation and delay

Cons: The seats feel old and have a lot of wear in them. The plane does not seem clean. They joke about the fact that the delays happen often and they update delays very slowly.

Pros: Wine and food on flight, nice crew

Cons: The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late.

Pros: The head stewardess could not do enough.

Pros: Crew did the best they could under the conditions

Cons: There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people

Pros: what they sell as food is horrible

Cons: we arrived safe and sound

Cons: Provide entertainment. Seats and legroom seem to get smaller every year

Pros: Everything was good needed a fast flight out and got it.

Cons: USB outlets at seats, footrests in first class

Pros: The crew Friday, July 26, 2019as terrible. Not friendly. I felt like we were an inconvenience to them. No one smiled.

Cons: Friendlier crew.

Pros: Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition

Cons: Not delayed

Cons: the food

Pros: On a quick 40 minute flight they still managed to serve coffee, water and snacks.

Pros: Everything was good.

Cons: All good