Guest reviews
Overall rating
7.1
Good
Based on 2,849 reviews
Cleanliness
8.1
Comfort
8.0
Pick-up/Drop-off
7.6
Value for money
8.0
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
pick up and drop
great car
car was great
car available
picked up the car
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great experience
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5.6
Pros: staff comped me for inconvience.
Cons: reservation was not there. had to use a sedan for a couple of days.
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8.0
Pros: Everything went well, the car was ready, no hassle
Cons: Clearer instructions on where to find the shuttle and where to drop the car
review from
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10.0
Pros: Staff was very friendly and more than willing to make any changes I needed. She answered all my questions.
Cons: Everything was very smooth
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10.0
Pros: The staff was friendly and helpful. The process was easy to extend an extra day.
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10.0
Pros: VERY NICE N HELPFUL. I WILL BE BACK WHEN NEED TO RENT THE CAR. THANKS FOR 2020 SUV. NICE N NICE
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7.2
Pros: drop off was easy
Cons: employee at the pickup desk was slow, lacked customer service skills, and not professional
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10.0
Cons: Have a number directly to the office for those people who do not shuttle from the airport. Customer service did not know it was offsite and I was coming from my home a few miles away.
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10.0
Pros: Very easy and fast. Drop off was even easier
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8.8
Pros: offsite. no signs and no directions to find the shuttle. had to call the toll free #. pickup was smooth. Did try to upsell me pretty hard for a better ride, but was more than double my rate. seemed pretty disgusted when I declined. Drop off was smooth also. no real issues with that.
Cons: I lost my phone. called Thrifty. would not give local #. finally got Lyft & $10 later got to the office. Staff sitting down chatting with nothing to do at 9pm. Wouldn't go look or let me look at the car. Wouldnt contact driver to ck van. I left van there and found it. $10 Lyft back. wont use again!
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8.8
Pros: Friendly staff. Easy service. Clean and reliable car.
Cons: On expensive side
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10.0
Expedition is a great car from Thrifty!
Pros: No wait at the counter, car was what I wanted and I was in and out in 15 minutes.
Cons: Nothing - great service at a great price.
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10.0
Excellent staff, reasonable price for upgrade
Pros: Even though “offsite”, the friendliness and speed of staff made up for it. Upgraded to a phenomenal new Jaguar, Drove the coast on 101, made all the difference... Thanks.
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10.0
Pros: Staff was very friendly and more than willing to make any changes I needed. She answered all my questions.
Cons: Everything was very smooth
review from
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10.0
Pros: The staff was friendly and helpful. The process was easy to extend an extra day.
review from
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10.0
Pros: VERY NICE N HELPFUL. I WILL BE BACK WHEN NEED TO RENT THE CAR. THANKS FOR 2020 SUV. NICE N NICE
review from
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10.0
Cons: Have a number directly to the office for those people who do not shuttle from the airport. Customer service did not know it was offsite and I was coming from my home a few miles away.
review from
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10.0
Pros: Very easy and fast. Drop off was even easier
review from
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8.8
Pros: offsite. no signs and no directions to find the shuttle. had to call the toll free #. pickup was smooth. Did try to upsell me pretty hard for a better ride, but was more than double my rate. seemed pretty disgusted when I declined. Drop off was smooth also. no real issues with that.
Cons: I lost my phone. called Thrifty. would not give local #. finally got Lyft & $10 later got to the office. Staff sitting down chatting with nothing to do at 9pm. Wouldn't go look or let me look at the car. Wouldnt contact driver to ck van. I left van there and found it. $10 Lyft back. wont use again!
review from
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8.8
Pros: Friendly staff. Easy service. Clean and reliable car.
Cons: On expensive side
review from
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10.0
Expedition is a great car from Thrifty!
Pros: No wait at the counter, car was what I wanted and I was in and out in 15 minutes.
Cons: Nothing - great service at a great price.
review from
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10.0
Excellent staff, reasonable price for upgrade
Pros: Even though “offsite”, the friendliness and speed of staff made up for it. Upgraded to a phenomenal new Jaguar, Drove the coast on 101, made all the difference... Thanks.
review from
Other suppliers in Newport Beach scored
Where can I find Thrifty car rentals in Newport Beach?
4043 Birch Street, Thrifty car rentals
Address
4043 Birch StreetHours
| Monday | 05:30 - 23:00 |
| Tuesday | 05:30 - 23:00 |
| Wednesday | 05:30 - 23:00 |
| Thursday | 05:30 - 23:00 |
| Friday | 05:30 - 23:00 |
| Saturday | 05:30 - 23:00 |
| Sunday | 05:30 - 23:00 |
Phone
+1 877 283 0898FAQs about renting a car from Thrifty in Newport Beach
How many car rental locations does Thrifty have in Newport Beach?
Thrifty has 1 rental location in Newport Beach. Take a look at our Thrifty rental location map to find the best rental cars near you.
Does Thrifty have a car rental location at the airport: Los Angeles airport (LAX)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Los Angeles airport (LAX)?
Yes