Don't let the "Park Hyatt" name fool you. This hotel does not live up to the Park Hyatt family such as the property in Chicago. The Toronto property is a waste of money. The first night we received a junior suite. From the moment we stepped onto the elevator and when arrived in our room, the hotel looked like it had not been touched up or updated in 20 years. Chipped paint, chipped doors, and when we stepped into our room, it smelled of mildew and the a/c did not work. Then we found out (the hard way) that our room was directly below the restaurant. So we heard plates dropping and furniture moving all evening. I asked the hotel staff to change the room and they accommodated the request. Our next room was a normal room (not a suite) but that was ok. However, the bed comforter is down or something because it made sleeping so hot. Very uncomfortable. The hotel staff returned us to a suite on the second night, but the room was on the 9th floor and all night we heard motorcycles and cars revving their engines on the street below. The hotel is worn and dated, it's very noisy, and I did not feel I received any value whatsoever at this hotel.
The rooms very nice big and confortable!!! The service in the hotel AAA. The concierge were very helpful and kindles. If you go to Toronto please stay in the Park Hyatt. Location near the subway station very convenient.
TREMENDOUS TORONTO HOTEL
My room was very beautiful, comfortable, and didn't make me want to rush back to Florida. But it was VERY cold and the maid gave me more blankets. The concierge helped with my every need, even finding someone to cover for him while he carried my hot coffee cups to my room. I'M A 79-year-old widow of 1 year after a 57-year marriage.This was my first trip alone- sad, scary. I was there for the wedding of our youngest son. My other 5 kids stayed at a different hotel with their families.Now I have a Toronto daughter-in-love! The Hyatt completed a memorable occasion.
My travel agent didn't specify I needed a handicap room. I checked in late and a handicap room wasn't available. The manager apologized and when I returned from breakfast the next morning, they had moved all of my belongings into a lovely lower floor room with handicap accommodations.The TV didn't work and the maintenance man, also a kind, understanding employee, removed the tv and replaced it immediately.
Wonderful place to stay!
Everyone we dealt with at the hyatt was kind, considerate and very helpful! I was traveling with my 80 yr old mother and their concierge desk was exceedingly accommodating, especially Sarah, in finding us places to eat! Their location was excellent as well, directly across the street from ROM.
Would give the staff a higher rating except my only request - a wakeup call - was ignored and caused some early morning anxiety.
Park Hyatt Toronto Yorkville is perfectly situated in the heart of Yorkville, surrounded by over 700 upscale shops, exclusive restaurants and unique galleries. With its state of the art conveniences and close proximity to the financial district, this luxury hotel is an ideal for both business and leisure travelers.
Based on 1,230 reviews
Value for money
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