Would you like to save as your currency permanently or for this visit only?
1000 Fairgrounds Drive, Vallejo, CA
0.5 km from
I liked that the staff was very nice and professionally as my fiance and I walked in and took the time to show us to our entrance after we parked I have no negative comments it was a great place
Breakfast ham, egg, & cheese croissant. Check-in person (yes only 1 person) was clueless. She would ask the questions but would not hear what you were saying nor did she listen to herself. There was no acknowledging that I was a Gold member. I had requested a room on the top floor. She called housekeeping (at 3:30pm) and they had nothing available. No offer if I would like to wait but gave me a 4th floor room. I asked for an upgrade (Gold member), "Nope, not available". Took 2 phone calls during my check-in and dealt with them totally before finishing with me. I ended up in a dark room with a 1/2 a window for 2 nights. 1 hour later I get a phone call, "How is everything?" I said "Eh, its OK". She says "OK great! Have a nice day!" I could have said "I have a cabbage on my head." and I'm sure her response would be exactly the same. She called again 10 minutes later and asked the same thing. I said "It is still just OK and you already called me." She said, "Oh, OK, Have a nice day." Again, asking the right questions, doing what the manual says to do, but totally oblivious to what is going on around her and could not care less. The room was old and smelled like feet. I saw quite a few people walk in the office to work but I don't think any of them realize that they are in the hospitality business. The cafe was typical and decent but are you kidding with the drink prices? $15 for a glass Franciscan Cab or Clos du Bois Merlot? The bottle doesn't cost that much. Too bad not a lot of choices in this area. May just have to drive further next time.