I didn't get my booking confirmation. What now?

KAYAK is a travel comparison website. We search hundreds of sites at the same time, letting travelers review and select their travel options with confidence. KAYAK isn’t the booking or service provider – this means we can’t access, modify, or resend confirmations for bookings. Travelers should contact the company they booked with for help regarding their reservation.

First, check your spam folder. Your confirmation email might have landed in your spam or junk folder. Check there before anything else.

Figure out where you booked.

If you booked on KAYAK with one of our providers:

• Go to your Booking receipts to find your confirmation details and support info available 24/7.

If you were redirected off KAYAK to finish your purchase:

• You’ll need to contact the provider directly. KAYAK doesn’t have access to resend confirmations for bookings made on other sites due to data privacy.

Not sure who the provider is?

Here’s how to find out:

• Check your credit card or bank statement for the company name that charged you
• Review your browser history to see which provider’s site you landed on after leaving KAYAK

Get your confirmation resent.

Once you’ve identified the provider, contact them directly and ask them to resend your booking confirmation.

What KAYAK can and can’t do.

KAYAK is a travel comparison website. We search hundreds of sites at the same time, letting travelers review and select their travel options with confidence.

KAYAK isn’t the booking or service provider. This means we can’t access, modify, or resend confirmations for bookings. Travelers should contact the company they booked with for help regarding their reservation.