How do I manage a flight reservation?

KAYAK is a metasearch engine that compares flight prices and connects you to airlines or travel agencies to complete your booking. Because we don’t handle the actual reservation or payment, we can’t make changes or process cancellations for you. You’ll need to contact the provider you booked with directly.

Who to contact.

  • Check your credit card statement for the payee name.
  • Go to Booking receipts on KAYAK to locate your provider’s information
  • Review your browser history to see which site you were redirected to after searching on KAYAK.
  • Re-run your original search on KAYAK to see which provider’s site the booking was made on.

How to change your flight?

  • Identify your booking provider using the methods above.
  • Review the change policy on your reservation confirmation (policies vary by provider and the options you selected at booking).
  • Contact your provider’s customer support directly to request the change.

Please keep in mind that KAYAK can’t access your booking to make changes or resend confirmation emails.

How to cancel your flight?

  • Identify your booking provider using the methods above.
  • Review the cancellation policy on your reservation confirmation.
  • Contact your provider’s customer support directly to request the cancellation.

All cancellations must be processed by the airline or travel agency that issued your ticket.

How much does it cost to change or cancel a flight?

KAYAK doesn’t set or handle change or cancellation fees. Costs and refund eligibility are determined exclusively by the provider that issued your ticket. Check your reservation confirmation or contact your provider directly for specific fee amounts and refund policies.

For more information.