Pros: "NA"
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Cons: "Better, healthier food choices would be nice."
Cons: "Top marks for WestJet!"
Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."
Cons: "Wonderful service in Premium."
Pros: "Good food choices well prepared(even roll& breakfast croissant were excellent) An outstanding premium economy experience n stark contrast to Air France and other NA Carriers. Good wine list great service. Nice service touches like linen for table tops"
Cons: "Amenities on Asian carriers are more"
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Cons: "Better food options!"
Pros: "Flight was fine"
Cons: "Air canada late as usual in coming in and departure.air canada needs to improve their reliability"
Pros: "Smooth departure, flight on time and Westjet staff are always nice, helpful"
Cons: "Aisle seat in the last row...what a miserable experience. Unpleasant smell whenever someone does a number two in the lavatory. People hovering over you as they wait to use the lavatory, and constantly bumping into you as they walk by (an unfortunate consequence of the obesity epidemic). The area where parents bring their babies to cry. Seat does not recline so no relief on my back. Seat in front reclines so even less space for me. One of the last to leave the plane...particulary slow on my trip as suggested by the comments made by flight attendants."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Pros: "All it was good."
Cons: "We were 25 minutes late and they did not let us board."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "On time. Efficient. No frills but perfectly fine!"
Pros: "Always friendly and helpful!"
Pros: "Direct flight was awesome."
Cons: "Missed snack time from sleeping so missed it entirely."
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "Everything went well with the flight. There were some technical difficulties but nothing that was within West Jet's control."
Cons: "There was one crew member that was being really passive aggressive with a mom behind us who was just trying to keep her kids quite and happy. The other crew members were sympathizing with the mom, but this one woman was just being stubborn for what seemed like no reason. If the other crew members say something is ok, I see no reason why she had to be difficult other than being spiteful."
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Pros: "GREAT CREW"
Cons: "BOARDING FROM OUTSIDE-VERY COLD OUT IF I KNEW I WAS BOOKED ON A PROP PLANE I WOULD HAVE BOOKED DIRECT SEAT SIZE-CRAMPPED-I ASK THE GUY BESIDE ME IF HE WANTED THE AILSE BECAUSE HE WAS TALL AND SQUISHED CALL ME ANYTIME 306-551-3251 THAT WAY I WILL KNOW THE VALUE OF THIS SURVEY"
Pros: "On time. Quick flight. Reliable"
Cons: "Food was cookies and coffee"
Pros: "Friendly Staff Flight delayed departing but pilot made up the time ."
Cons: "We had 1-hour delay"
Pros: "Staff were great"
Cons: "Waited almost half an hour upon arrival to Calgary for a port"
Pros: "I loved having the econnect so that I was able to control my own entertainment. The app is good for tracking the flight status. The staff were lovely."
Cons: "Nothing was bad. I am Very impressed and looking forward to the return flight."
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Pros: "convenience and smooth ride"
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Cons: "There were so many delays"
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Pros: "Nothing"
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "Nothing"
Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."
Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Cons: "nothing"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Pros: "Always friendly and helpful...great to see and experience!"