Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Very professional crew. Nice equipment. Very pleased."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Cons: "Todo excelente!!!gracias!!!"
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Pros: "WiFi and Entertainment"
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Flight attendants were very friendly."
Pros: "great trip and crew"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Cons: "10.5 hours of flying"
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Cons: "Food was just a snack"
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Cons: "Cramped seating for premium Econ"
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Cons: "price could be cheaper"
Pros: "Everything in 1 class"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "Costmer service great"
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "I love flying with Delta because of the entertainment that they provide. It makes the time go by faster. My 5 hour trip was over before I knew it!"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "Seats were comfortable on the smaller plane"
Cons: "A very large, unfriendly person was taking up half of my seat."
Pros: "Service and staff"
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Very nice airport, comfortable and up to date"
Cons: "Having to wait for seat assignments - add to the stress of travel"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "Delta is always running behind."
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "Excellent trip. Provided ample food snacks and drinks."
Flight was short but the flight attendant and crew made the trip comfortable.
Cons: "We turned around mid flight and had to come back to Houston :( we stayed at a holiday inn and didn’t get another flight out for 24 hours."
Cons: "Plane is cramped!"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Pros: "The flight attendant was amazing and tried to compensate for the other problems of the flight."
Cons: "The air conditioner was broken so the entire flight was extremely hot. The plane was so small that the engine vibrated the seats the whole time. It was miserable to be on the flight."
Pros: "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
Pros: "Good leg room"
Cons: "Seats are narrow. Not much shoulder space"
Cons: "My friend and I were forced to check our carry on bags at the gate and the airline lost my friends bag for four days."
Pros: "Efficient boarding."
Pros: "Flight mechanics (checkin, luggage, boarding), in cabin service were allfine."
Pros: "Nothing. Really hating sitting in the Denver airport all day when I should be home by now"
Cons: "I know we missed our connecting flight because the attendants on the previous united flight were no help"
Cons: "Seats are very crowded."
Pros: "Coordinated itinerary. ..well articulated"
Cons: "Not Applicable @ this time"
Cons: "Uncomfortable seating and temperature"
Pros: "Flight was timely"
Cons: "We flew to Hawaii for a friend's wedding and many of us flew different airlines. You would think that a flight that was 8 hours would include a meal?! Our friends who flew Delta and American all got meals and snacks. Another issue too is that you do get free movies although they don't tell you as your boarding that you would need their App to watch it. So if you didn't download it before take off you have to pay for their internet or their tablet."
Pros: "Flight was stuck on tarmac in Denver for 45 minutes. Missed connection Air hostess was very friendly throughout"
Cons: "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
Cons: "The second leg of the flight-Denver to Little Rock was a very hot flight. The air conditioning never seemed to cool the plane down!"
Pros: "The flight was delay by 2.5 hrs"
Cons: "Delay by 2.5 hts"
Cons: "I did not like having to wait over one hour for the luggage carousel to begin dispersing belongings. I was shocked at how long it took!"
Cons: "They were so late I got on a different airline"
Pros: "Caught all my flights on time everything went smooth."
Cons: "Very happy"
Pros: "The crew on my 2 united flights on me way to Phoenix were extremely professional. One of my flight attendants, Carolyn (from Chicago) was excellent. United is not usually know for its great reviews, but I was very impressed. I will fly United again!"
Cons: "Cabin temp was uncomfortably warm."
Pros: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Pros: "Good crew."
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Cons: "No air plane was hot, landing took two attempts second seamed difficult and a little scary"
Pros: "I wasn't on a united flight because of the delay."
Pros: "The crew on the plane was excellent. Handled communication and our delay very well. Things changes once we were off the plane."
Cons: "Technical difficulties happen but once we had to deplane the communication has been about non-existent. I'm just glad that I don't have to get a boarding pass for a connecting flight like a lot of others on the flight."
Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"
Pros: "Updates to phone and pre checkin"
Cons: "Flight crew unfriendly"
Pros: "Air temperature was perfect. Seat roomy enough. Baggage claim super speedy."
Cons: "De planing was a bit slow because of wheelchairs"
Pros: "Leg room"
Cons: "A ok"
Cons: "Space was minimal and the temperature inside was very warm. Very uncomfortable conditions."
Pros: "Crew was very accommodating for my husbands needs. Gave us blankets when only 1st class got them."
Cons: "No tvs"
Pros: "Seat comfort. Crew was much nicer than crew I had out Houston on previous trip."
Cons: "I put 3's on food and entertainment because it wasn't used partially due to availability. I wasn't able to download app and personal headphones ended up being checked due to small plane so couldn't listen to anything. I wasn't partial to food options so didn't get to eat"
Cons: "I was really upset when I was told at airport that my direct flight was changed to connecting flight. Plus I requested a wheelchair due to medical issues on my hip and I was not provided any wheel chair on Vancouver."
Cons: "I did not go to Edmonton, and was not notified. They placed me on a non stop from Vancouver to Chicago. It was lucky that I caught the change."
Cons: "Normal carry on would not fit :( Seats were extremely small I still hate paying extra for luggage."
Pros: "The crew member was ok."
Pros: "The attendants were courteous, helpful and pleasant. Good ride and when getting off, this was the first plane ride where people didn't go crazy rushing to get off. I will use this airline again!"
Cons: "Seat was bottomed out...started getting pain. Used pillow to sit on and made my flight superb. Otherwise I would have told an attendant. My TV lost sound last quarter of the trip."
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Clean airplane. Great crew. Happy with the trip from takeoff to landing. Our landing was very rough due to strong winds on runway. At one point, plane was a little sideways. But with the great crew in control of the plane...Safe landing. Scary...but lived to tell."
Cons: "That you don't at least get one show that is free on flight. A cooking show is what was the choice, but no control over the volume. And I can't read lips. So that really sucked."