Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "this is the airline"
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "No food, late by hour"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Almost 3 hours of delayed"
Pros: "Good snacks, comfortable flight."
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "Flight was safe, smooth & fast."
Pros: "Pilot was courteous, pleasant and kept us informed of flight status."
Cons: "Seats have no leg room!!!"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Smooth , fast, comfortable"
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Everything, smooth flight with an entertaining crew."
Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "Seats were comfortable"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Good flight, professional people."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "All went well"
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Pros: "The attendants"
Cons: "The delay and no free wifi."
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
Cons: "The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’"
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "yes every thing was good.."
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Crew was good, on time, good landing"
Cons: "could have a bit more leg room"
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Pros: "Good humoured , polite and attentive crew"
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Cons: "Flight was delayed. Otherwise fine."
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "West jet always communicates"
Cons: "Waiting to board.. always a hassle"
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Cons: "Had seat that didn’t recline and not in an exit row. My fault for not changing"
Pros: "Very friendly and helpful staff at both baggage check-in and during flight. That is why I fly WJ."
Cons: "Leg room on plane."
Pros: "What a great experience flying west jet!! The crew was so accommodating. I got sick on the plane and there were so many people jumping to help me make sure I was confortable. I’ve flown all airlines and will be flying West Jet again."
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Cons: "Due to the fact that my trip to was not clearly indicated as non stop it is the first time in thirty years of regular travel that I did not have a direct flight to Calgary. Then I was not able to change my flight at the airport even though there was room available on a direct Westjet flight leaving as close to the same time. But the worst part as after landing we waited for a very long time for the plane to pull up to a gate (unnecessarily burning fuel and poluting the environment). And finally we waited another very long time for the doors of the plane to be opened for disembarkation. More than 3/4 of an hour waiting on the ground after a one hour flight very late in the evening. As a result I hat to take a cab home from the airport. Now I will try my best to not fly Westjet."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Cons: "Boarding attendant demanded to see my passport for a domestic flight even though I had produced the government-issued photo ID required."
Pros: "Direct flight was awesome."
Cons: "Missed snack time from sleeping so missed it entirely."
Pros: "My singing group was the entertainment!! ;o)"
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "Relatively smooth ride."
Cons: "Plane was 40 minutes late, lights were left on, no wi-fi, had to walk out on the tarmac after being on a hot holiday, seats were squished too close together."
Pros: "Nice, professional crew."
Cons: "I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Pros: "Both planes departed late and reason given was staff has not yet arrived . First plane could not rationalize the number of people on board ."
Cons: "Service was slow and staff seemed to be very casual about the fact we would be an hour late"
Pros: "Direct flights to mazatlán!!"
Cons: "We are all customers paying to fly from one place to another. Give us all the same service. I’m guessing the ceo’s of WestJet are getting paid enough to care about us."
Cons: "the 3 hr security line up"
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "Quick boarding on departure and exit at arrival."
Cons: "Delayed flight."
Pros: "The crew on the plane were very friendly"
Cons: "Was told to go to the wrong place by multiple people when trying to get to u.s. connections in Edmonton. Almost missed my flight because of it"
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them."
Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."
Pros: "The crew was very helpful."
Pros: "I got off in Edmonton changed gates, and was back on the plane for the last leg of my journey home. Staff again were very helpful! Thanks again WestJet! Christine S North Vancouver"
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."
Pros: "Crew.. single person was okay. Overall company operation plus late flight was poor"
Cons: "Luggage handling could be better. Flight on schedule will be good."
Pros: "The crew were friendly and helpful as usual. No issues at all."
Cons: "Really cannot complain about anything!"
Cons: "More legroom please"
Pros: "comfortable seat, tasty food, pleasant attendants"
Cons: "Overly focused on pre-birding security while handling it in a very amateur way in Bud. Water and Food service offered for lunch and then not even a glass of water for 8 hours. Poor entertainment options."
Pros: "Who would guess - the food."
Cons: "reading lights were never fixed during flight."
Cons: "I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!"
Pros: "Great cabin staff. More food and various times than I've gotten with other airlines."
Pros: "Very comfortable as the plane was not full!"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Pros: "Seats with little fold-down head rests on each side, allowing you to sleep/nap/doze in any seat. Really good touch screens for the entertainment system, with no need to have to dig my knuckles into the screen to get it to respond. Good movie selection too. Movies are also available before take off and even after landing. Acceptable white wine (Chenin Blanc). Food was also entirely acceptable."
Cons: "No individual air/temperature controls (at least in economy), unless it was all buried in the seat-back console some how."
Pros: "The entertainment, food and crew were good"
Cons: "The seats on the 747-400 were less comfortable than the Airbus 300 going to London. The airbus also provided several more inches of legroom."
Pros: "Liked that my wife and I could have a two seat row to ourselves."
Pros: "The entertainment (TV in each seat) was great. The food was outstanding (chicken with risotto and beet salad), and so was the service. This was the best British Airways flight I've ever been on!"
Pros: "Flight was on time and smooth"
Cons: "Television screens went off in the first hour of flight and never came back on. They ran out of the vegetarian pasta dish, because of this my kids didn't eat. Service overall was poor."
Cons: "Salad was slimy and clearly not fresh. Food was not great."
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Pros: "The choice of movies available via the seat-back entertainment system was outstanding - a mix of recent hits and older classics. The veggie curry and chocolate ganache were much tastier than I expect from airplane food."
Cons: "Narrow seat."
Pros: "My itinerary said british airways but my plane was American so I missed my flight due to standing in the British airways line instead of American. This needs to be fixed."
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Pros: "Full flight but I had two seats and a delightful Ghanaian seat mate"
Cons: "Being dumped in Phillie with canceled E.g. To Burlington Vt"
Cons: "Even relative to other economy trans-Atlantic flights, the seats on this old plane were way too close together."
Cons: "Too much Indian based food....too much curry....."
Pros: "Safe flight arrived early!!!"
Cons: "Crew seemed non friendly. Did only what was required. Seats were tight And very cramped."
Pros: "The flight crew was very courteous and helpful, and made the entire experience very pleasant."
Cons: "The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it."
Pros: "Board and had to inconvenience my daughter and her family to come back to airport. Had to purchase another flight and it cost me 1200 dollars and I already paid you Sent a letter for a reimbursement of my funds Extremely upset for all the stress i had and the extreme inconvenience my daughter and I endured I had to fly another airline land in Amsterdam then to Newsrk New Jersey Airport then take a train with two large suitcases"
Cons: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on an international flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). We will NEVER use KAYAK again."
Pros: "Flight from Venice to philly was good besides the fact it was delayed 2 hours"
Cons: "The 2 hours delay"
Cons: "Everything was a complete mess, from switched seats (and we had paid over 6 months prior for specific seats), lost luggage, missed meals (somehow they kept skipping rows of people, letting people leave the plane while leaving their bags in the overhead bins - just a disappointing mess."
Cons: "The jet was freezing. I had two blankets on and was still shivering for the entire flight."
Pros: "Friendly and professional staff."
Pros: "Food and movies"
Cons: "Bathroom cleanliness. Entertainment system."
Pros: "Airplane, food and service"
Cons: "AA from Philadelphia to SD charges 8 USD for a terrible red wine"
Pros: "On time, Smooth ride, My fellow travelers were all good little cows and bulls.. Alright maybe 1 or 2 jack asses. but for the most part the herd pleasant."
Cons: "This was a AA Flight, Seat was broken. So I was told to put my seat back in the upright position times. Witch woke me up witch pissed me off! Or course the lady behind me was pissed also. Since my head was in her lap for 10 hours. Of course she did mind the first 10 minuets. :)"
Pros: "Comfortable . Good selection of movies. Crew very friendly"
Pros: "British offers a variety of comforts such as abundant drink and food as well as entertainment to keep the long travels interesting."
Cons: "On my way to Europe BA lost my custom made titanium crutches that cost over $750. They were moved without my consent to the holding of the plane, with checked baggage. The crutches were not tagged when moved without my permission and are now lost with very little chance of finding them. In the three weeks since they have only replied to one of my emails to say they will not provide compensation even to replace the crutches. It disheartens me they have a lack of care and urgency for equipment that is so vital for daily mobility in people's lives."
Pros: "The crew was friendly and the food was decent"
Cons: "I could not check in online and when I got to the airport it wouldn't print me out a luggage tag. I waited in line for an hour and half and just made my flight by the time I got through the check in."
Pros: "Everything was fine"
Pros: "Overall a good trip!"
Cons: "Almost broke my finger trying to change the menu on the screen. The snack coming back toward Philadelphia, is really not very good. One should have a choice of yogurt or breakfast bar. The flatbread with weird combination of cheese, peppers etc after flying for 8 hours is just not good for any stomach."
Cons: "Took over an hour to check in bags, very little communication from check in staff at Manchester Airport, short staffed??"
Pros: "We flew out of LHR and from check in to landing the service was top notch. We flew economy but felt the services was first class the way flying used to be, I would choose BA again"
Pros: "The entertainment selections was excellent, actually more extensive than expected or maybe even necessary. The flight was clean, staff cordial, and running and operating of the flight efficient and smooth. The crew was friendly and wonderful as I always expect and receive from BA."
Cons: "My number one complaint is the lack of a air valve over the seat. The airflow is very important. Lack of airflow meant that the sunside passengers cooked in the heat from the windows while our cabin mates on the other side were bundled. A bit of air whizzing past would have helped us unstagnate ourselves. Additionally that bit of air on ones face help immeasurably for passengers such as myself who feel a bit of airsickness. Not having that small breath of air was greatly missed. With my compliments to the crew my complaints are about elements they did not have control over - such as running out of food when serving the final snack. Services at the front of the class were good but supplies dwindled and it felt as if the crew were either understaffed or overtaxed because despite genuine best efforts the rear of the class was under supplied. The aircraft itself needed attention in the details - tech such as audio jacks, sub ports were only about 2/3rds functional in my row. I volunteered to have my neighbor charge his phone at my seat as his was very obviously broken. Audio jacks in his seat were broken and my jack necessitated holding the entire flight in order to receive sound. Seats and carpets while clean were worn and in places fraying and thread bare and stained."
Pros: "The seats were very comfortable on this flight. The food was fine."
Cons: "My husbands TV screen did not work we asked 2 different people multiple times and no one offered any help or assistance. They said that they tried restarting it. One person said they could send him a movie but never did. They also crammed us in the boarding area and we waited forever."
Pros: "It was American Plane and seat comfort and space WAS GREAT."
Pros: "Seemed like the flight attendants were upset to be at work on New Year's Eve. They didn't want to help people place their stuff on the over head bins and just watched as people struggled to find space. They also went down the ailse to give food out and were in a rush to do so. The meal options where meat balls and pasta and the meatball option was not good. Then later they served a dessert which was ice cream but didn't let you ask for the flavor. They just gave you whatever came out. They then handed out a flat bread pizza and where in a rush that they didn't give pizza to 3 people."
Pros: "Appreciated the vegetarian meals that I requested."
Cons: "From Madrid to Philadelphia the seat belt sign was on. I cannot believe that there was bad weather all the way across the Atlantic! People, including me, finally decided that the light was never going to be turned off and disregarded it, which I would think is much more dangerous! Poor support on making sure that passengers had to pick up their bags in Philadelphia and go through customs. There should have been someone as passengers reached the end of the concourse from the plan to remind them to get their baggage. I knew but there were at least five around me in line for customs that did not know and I informed them. Wine was awful."
Pros: "Great choice in movies. Really good selection, only good thing about the flight."
Cons: "Wow worst flight experience. So hectic! All the American Airlines planes were like overbooked or all scheduled to leave at exactly the same time so the workers were freaking out the passengers were freaking out everyone was like Losing it. They had us all waiting in these series of lines in ropes and they kept having different flight groups raise their hands and keep them raised and like bustling people around to different grouped lines but it never left the one huge room, then security was a disaster and the guy in charge of everything was like having a panic attack being really sassy and rude to everyone. I was starting to feel scared that I would miss it, it's okay though because 38 other people would also miss it and that's just who was behind me. But then we got to the gate and everything was totally fine like why did there have to be so much ado?!"
Pros: "Pilots were great. Extremely rough weather (Desmond) but they did an awesome job! Crew great as well. Security thorough. Chicken casserole was very good. Arrived in Philly safe and sound. To me that's the name of the game."
Cons: "Cucumber sandwich. But that's me... I didn't know what it was and I don't like cucumbers. Who cares. Flight was great and crew was great."
Nothing gets you ready for a flight like 2 hour delay because of a broken seat then not completing the paperwork properly
The staff was very helpful! But the delays were terrible! I couldn’t make it to my destination until almost 16 hrs later and I have work.
Flight was on time. Crew courteous and knowledgeable. Good flight
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
I booked this reservation 2mo in advance with 2 lap babies. When i called to add the babies they never told me about the lap baby rule. If I would have known i would have bought my toddler her own seat no problem. They moved my seats far from each other. My babies need to sit near their mom it was a redeye. At check in the manager did us a “favor” and moved us to adjacent aisle seats… in the last row. Those seats don't recline and the constant people, flushing and talking woke the babies up all night. No one slept. The main attendant couldn’t be bothered and had a, get over it bad attitude. Oh did i mention i had a dog at my feet also?? Every time they were woken up by the bathroom (constantly) my babies would cry for their mommy and i could only hold on at a time. adjacent seats from mommy is not comforting . Why on earth would we be moved to those seats?! I know why. We were discriminated against for having babies. “Put the babies in the back.” I was a 4x a year flyer at minimum. We will NEVER fly with AA again and i will be filing a complaint. You should be ashamed of your treatment of a family and young children.
I just for my TSA. So security line is short and upgraded to one group up. I do think the ground crew should learn new way of boarding - the passengers sitting in higher number seat should board first to prevent traffic jam.
We had a very attentive and bubbly flight attendant in our cabin. She made the flight more enjoyable. There were some issues fueling up so we ended up sitting in to plane too long, but that's no fault of American. These things happen.
Everything went perfectly. Check-in, bag drop, etc. The flight and crew were excellent.
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Cons: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Pros: "I got upgraded to 1st class on my 2nd leg, so of course that was nice. No wifi, though."
Cons: "1) The handlers weren't at the gate to bring the gate to the plane so we could disembark. 2) After that, the door into the PHL airport itself was locked, and we had to wait almost 5 minutes for someone to come and unlock it. 3) One would think those delays would have given our baggage plenty of time to be unloaded, but no... First all the baggage from another flight emptied onto the baggage carousel, and then maybe 15 minutes or so later our bags began to dribble out. Our plane got to the gate a little past 9pm, I barely made it out of the airport by 10pm. It just shouldn't take that long."
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Cons: "The flight was delayed and then the airport in Philadelphia "wasn't aware" that we were coming to it took forever to get off the plane. I would have missed my next flight if they didn't wait for us. Also I couldn't check in online beforehand, which was frustrating. Also I waited in line at the British Airways desk to check in and it was a long line. When I finally got to the front I was told I had to check in at the American Airlines desk and I wish I had been told that earlier. One staff member was rude when I asked him to repeat the food options."
Pros: "AA got me home safe."
Cons: "Entertainment was nonexistant. Most movies were unavailable and those that were would start and then say “no longer available” monitor did not work. I was not the only passenger with issues. Many could not get system to work. Antiquated and/or poorly maintained. Also, announcement made it seem as if you had to pay for wine/beer/spirits. I wasn’t drinking so it didnt matter but at other times this would have been a hassle. Never had this on an international flight. Flight was okay just not top drawer like it used to be. Cost cutting measures have impacted the brand. Would not say it is first tier. Dont mind a “no frills” flight if it results in lower cost to consumer (aka Southwest Airlines)"
Pros: "The plane and crew were good."
Cons: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Cons: "The staff member at the gate counter in Philly was very short and rude. She asked for people volunteer to check their carry-on bags and when I took mine up she was very curt. She asked me for my seat number (I didn't hear her) and her tone got worse. A woman who did not speak English need assistance and was turned away by this person with s shrug. The Latina finally stood in the middle of the gate area asking for help from anyone who could speak English. I just spent 18 days I Madrid and never once was rejected when I asked for assistance. I was not happy with your employee and I was ashamed to hear an American treat someone that way. In the employee's defense, she was alone at the dest up until boarding time and was juggling a lot of balls without any other support. Not a good experience."
Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "Not much."
Cons: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Cons: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Cons: "I booked in August with your company for a trip in December. I booked out of Pittsburgh to Philly both directions to avoid Chicago. I picked seats and also chose British Airways. What I got was my trip to Philly to Manchester with middle of the middle seats (I PAID FOR AISLE). On the way back we got a change through Chicago (which I tried to avoid by booking in August). We did get the proper seats, fortunately. I will never book with your company again. So dissatisfied ....I booked so early and to no advantage."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Cons: "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
Pros: "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
Cons: "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
Cons: "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride."
Cons: "Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy."
Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Pros: "Extended legroom upgrade was worth it. I could actually open my laptop and got a lot of work done. Too bad the plane not have 120V plug to charge up or Wifi Arrived safely."
Cons: "- Took 2 hours to get through check in and security - ridiculous. Check in was disorganized and inefficient. People queued to use the kiosks. Firstly, there were too few kiosks, with several unused and at least one was offline. We then waited again for an extended period of time to drop of bags which should be less than 5 min. Please take lessons from Lufthansa - they really know what they are doing. This was one of the worst arrangements in the world. - One of the flight attendants, not all, seems quite bothered to serve us. I don't appreciate that. - No Wifi available - Flight was delayed"
Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "Free beverage"
Cons: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."
Pros: "Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016."
Cons: "1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude."
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Cons: "The flight from Phillie to Albany was very warm. Stewardess genuinely apologized."
Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated
Cons: "it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto"
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Cons: "First plane was newer, 2nd plane was older."
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Cons: "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"
Pros: "Nice new aircraft. Very pleasant seating. Great entertainment"
Cons: "New aircraft was late arriving from toronto as usual and the toilet was busted meaning 25 people had to be shed from the flight to allow it to leave and we were then delayed and hour as baggage was transferred to another aircraft. Not AC's best performance."
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "so late. no explanation... something about the weather bad in Boston? but that wouldn't explain every flight being late. And as usual Kayak did a better job of giving delay info than Air Canada!"
Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"
Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Pros: "The staff - they're always pretty good. The food is also very decent - lot's of jokes about airline food but it's not bad."
Cons: "The seats need some sort of engineering redesign - like maybe they all recline in a row. Airplane seats are never comfortable. Also, for entertainment, they offer USB and AC power which is good, but they should also look into upgrading all the tablets and running linux on them or some operating system with less overhead - the movie displays are really slow and unwieldy."
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "customer service"
Pros: "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Cons: "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"
Pros: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."
Pros: "Great staff on plane"
Cons: "Plane was overweight due to the plane carrying luggage from a previous flight. This is poor logistics planning on Air Canada. We were delayed by an hour and waited inside the plane on the tarmac while they removed the extra luggage to reduce weight."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "Flight was delayed 4 hours, however the boarding was efficient and the crew were very friendly."
Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."
Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Cons: "The lady who checked us in caused a major problem with seating. The person I was traveling with was blind and I was her guide. We specifically asked to be seated together and the lady told me we were. I even confirmed with her and she told me yes again. When we boarded we found out our seats were 17 rows apart. I found out that she did this for the connecting flight as well (not as far apart but still not together) this caused a great deal of stress as I couldn't help her when I needed to."
Pros: "The price for a round trip flight Philadelphia to Barcelona was fantastic. Unfortunately, this was a case of you getting what you pay for. Both my husband and I were very unhappy with the entire experience."
Cons: "Airplanes were very uncomfortable, flight crew was unfriendly (smiles were scarce and you felt you annoyed them if you wanted anything), service took too long (perhaps not enough personnel for number of passengers), plane was extremely warm, food was only fair -- all other international flights I've taken have had much better food and comforts). We had long layover on return flight in Toronto and airport and Air Canada personnel were not very helpful or accommodating. When we asked for a suggestion on where we could go in the airport to kill several hours (eating, drinking, watching TV), were were told by many that the airport is bad and we're given conflicting or poor answers. Intimately the advice given put us having to go thru security and Custims again (even though we already had) and that process was extremely disorganized and time consuming."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "Having the leg room of the emergency aisle"
Cons: "29f is marked as a window seat, it is not. It's an emergency exit. No outlets were provided so I had nowhere to charge my phone. My on flight entertainment system was stuck in the out away position. I was very sick and the emergency exit had a terrible draft upon landing"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"
Pros: "Super fast and easy process. Glad I flew air Canada"
Cons: "I had to pay for the food for my 4hr flight. It use to be that you were provided the food at no additional cost."
Pros: "I liked the fact that I did not have to pick up me luggage for my connection flight & I have priority sitting and receiving luggage at NYC"
Cons: "You let too many people on with multiple bags and it is a struggle to get them stored in the overhead compartments."
Pros: "Comfort of seats and spaciousness of the plane"
Cons: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Cons: "The biggest problem was a late arrival resulting in missing the gate and need to wait a hour on the taxiway until a gate cleard."
Pros: "The flight itself was good. Nice and smooth with no issues"
Cons: "Boarding was confusing. They had 2 different flights leaving out of the same gate at almost the same time. There were some People who were confused."
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Pros: "I got to where I was going."
Cons: "Air Canada acts like a European low fare airline when it is actually just a major domestic carrier that nickels and dimes for everything and charges full cost."