Daily cleaning, installation of cabin HEPA filters on flights from Ankara Province
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|April||Best time to beat the crowds (5% less expensive on average)|
|February||Most popular time to fly (22% more expensive on average)|
Average price round-trip
|C$ 946||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 529||or less|
Good deal one-way
|C$ 560||or less|
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Ankara Province to Canada.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Canada from Ankara Province is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Canada with an airline and back to Ankara Province with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Canada from Ankara Province up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Cons: "I can't think of anything that wasn't good."
Pros: "The food its disgusting"
Cons: "Better service and better food"
Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Pros: "Crew was wonderful. Entertainment very good."
Cons: "Seats for its along way"
Cons: "Food was just not that great. Too many peppers in everything!"
Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Cons: "Te long transit time in Qatar."
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Cons: "everything. see what i mentioned above. i will not book through your company again"
Cons: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Same as above."
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Cons: "they need to do family section"
Pros: "Terry was wonderful"
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."
Cons: "Seats are way uncomfortable and small"
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Crew was nice. Food was excellent."
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"
Cons: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."
Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Cons: "I am platinium and got treated that way!!"
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Cons: "You do a sorry job of keeping couples in seated side by side my wife of 3 days wasn't even in the same row and there were at least three other couples that were done the same way y'all need to pay closer attention to the people that are buying your tickets"
Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."
Cons: "The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough."
Cons: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Cons: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Pros: "The flight attendants were friendly, attentive and efficient."
Cons: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Pros: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Cons: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"
Cons: "No delays would be good"
Pros: "Everything was fantastic"
Cons: "Prices please low and cheaper"
Pros: "Service. Food everting was. Excellent"
Cons: "I didn't fly, they opened counters late"
Pros: "It was help full"
Cons: "No entertainment"
Pros: "Good, staff"
Cons: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Cons: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Cons: "When my first flight was late, Turkish air took 5 hours to rebook me. Two people forgot that they were helping me and when I asked why it was taking so long, they had to start over. One woman didn't even look at me, she was just on her phone playing a game. Every step of the process they asked me how I could have missed the connection....it landed 20 min before the next one took off!!!"
Pros: "Excellent service"
Pros: "It was good the service onsite the plane"
Cons: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Pros: "The food, crew & entertainment system"
Cons: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pros: "Food and entertainment were good."
Cons: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Pros: "The flight itself was comfortable and pleasant and the crew helpful. Customer Service dept in Chicago was helpful when the flight arrived late and we had to be rescheduled."
Cons: "Flight was late leaving which means I and many others missed out connecting flights. However, Turkish put us up in Chicago overnight and provided us with food vouchers."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "The crew is always very friendly and helpful. Plenty of space in the overhead bins."
Cons: "The seats are cramped just like any airline."
Cons: "Good. Staff were courteous"
Pros: "The food was decent and they seem to want to please."
Cons: "I always try to avoid the airline because they keep the cabins so uncomfortably hot. No matter how many clothes you take off or complain it is like a Turkish bath. It is torture."
Cons: "Tightly set seating was very uncomfortable."
Cons: "the most stupid customer service representatives I've seen in both call center and point of sale"
Cons: "Lounge at Ankara not comfortable and food need to change"
Cons: "The space between the seats were narow"
Pros: "More leg room at my seat and crew was great"
Cons: "Too many ads and promotional messages, not letting to use entertainment system much."
Pros: "Great crew... and good legroom..."
Cons: "No entertainment like video etc."
Pros: "Enjoyed the long flight with warm hospitality"
Cons: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
Cons: "Not much Very decent efficient operation Always room for improvement"
Pros: "Great smooth flight, good food, good movie selection."
Pros: "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
Pros: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
Cons: "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Cons: "This is not a Turkish Airlines issue, per se, but an airport problem. Ataturk is very spread out and there are far more planes than gates. More often than not, the plane parks way out in the back 40, and shuttle buses take you to a processing point. If you have less than a 2 Hr layover, and you're switching between Domestic and International flights, you will need to walk at top speeds, or run. Passport Control and multiple security checkpoints could easily cause you to miss your flight."
Pros: "landing in jeddah was very bad in caressive manner... but all other things were good"
Pros: "The personal is always very very friendly."
Cons: "We did not have any TV"
Cons: "Flight was in time, comfortable, fantastic service"
Pros: "Pleasant service, good food, and excellent entertainment"
Pros: "The food.."
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Cons: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."
Pros: "Almost everything"
Cons: "Landing was not smooth enough"
Pros: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Cons: "Very old movies as entertainment."
Pros: "Finally good seats"
Pros: "Crew was fine."
Cons: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Pros: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"
Pros: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Cons: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Pros: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Cons: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Pros: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Cons: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Pros: "good entertainment choices"
Cons: "my pre-arranged seat was changed without notice."
Cons: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Pros: "Same as above."
Pros: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Cons: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Cons: "I’m not in Chicago I’m still in Hungary"
Cons: "Poor quality of announcements in Warsaw for boarding times."
Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Cons: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pros: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Cons: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."
Pros: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Cons: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Pros: "Food/drink options"
Cons: "Boarding process. Flight delayed"
Pros: "Everything was OK exept few things"
Cons: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Pros: "30 minutes late on boarding. No communication for reasons"
Pros: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Cons: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pros: "Is a direct flight to Budapesr"
Cons: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Pros: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."
Pros: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Pros: "The food was good and the crew very nice. The flight was smooth."
Cons: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"
Pros: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Pros: "Lots of movies, food was great and staff was friendly."
Cons: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Cons: "We had a 4 hour delay getting out of Chicago and another delay leaving to come home. It makes one wonder what kind of maintenance they do on their planes."
Pros: "Nothing (except the safe landing)"
Cons: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Cons: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Pros: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Cons: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pros: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
Pros: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Cons: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Pros: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Cons: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."
Pros: "nice plane"
Cons: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."
Cons: "Flight was delayed over 8 hours in leaving Kiev. The plane was old and the business class was not as pictured when booking. I'll never fly with Ukraine ever again"
Pros: "There is nothing to like about this airlines"
Cons: "The crew was all depressed angry people. The seats are old, dirty and uncomfortable. It was the worst flight I have ever had."
Cons: "they charged me €102 for my carry on? This all what I carry !! I should have 0ne 7kg km and one 5kg Its 7 kg and same weight in your instruction and I traveled 3 trip with the same bag with your Airline *(canada to Kiev . Kiev to Cyprus . Cyprus to kiev ) No one charged me or give me any complain Is that new way to get money from your costumers???? And that's in the gate after I checked in and"
Cons: "mess in Kiev airport,just one assistant check-in,and huge line-up"
Pros: "The crew was amazing. New comfortable seats."
Cons: "It was traveling at its perfection."
Cons: "Would have been better if the flight had not been overbooked and we were bumped."
Cons: "Entertainment and comfort"
Cons: "unexpected fees to print boarding pass. very strict about bag size and fees. flight significantly delayed at boarding area because staff insistent on checking every size of every bag even if you only had one item."
Pros: "Took off on time"
Cons: "No food, need to pay for a second piece of a hand luggage! Duty-free shopping is not fun any more when you need to pay for extra packages you aquired in shops to take them onboard."
Pros: "Over All was good"
Cons: "They should offer some soft drinks or coffee at no cost for the price we paid"
Pros: "Check in was quick as well as boarding."
Cons: "Seats far too narrow."
Pros: "Speedy service and quick boarding."
Cons: "One of the crew hit and ran the food cart into my knee. Didn’t even bother apologizing."
Cons: "Airplane seemed outdated, with no individual televisions, and some strange movie selections, which I could not see over the seat/hair in front of me. The flight was very long, so individual entertainment would have made the time pass a little more quickly. The main meal entree was okay, but the bun and brownie was stale. The snack was inedible, despite being quite hungry (stale bun with very little chicken, no seasoning or lettuce or mayo, very dry). Did not see the crew very much after the initial meal was served, but that was okay as I did not require assistance."
Cons: "Nine hours delay! This airline is terrible !!! Twenty min. delay to Kiev and nine! hours delay back, old uncomfortable airplane (Boeing767), old unsafe seats without screen and charging plugs. Food was cold and not tasty. Their web site says “…favorite dishes from the unique menu from the chef!” Really? Cold pasta with tomato sauce!"
Pros: "Food Comfort"
Cons: "No entertainment besides three screens in the cabin Delay when departing due to waiting for flight documents -> arrivedan hour late"
Pros: "The flight left and arrived on time."
Cons: "We fly a lot. But this was our first time flying UIA. Thank goodness it occurred to me to do the online check-in (which, by the way, did not work from my phone; I had to ask the hotel lobby to lend me a computer) because they charge you a fee if you do not arrive with a printed boarding pass. They also weigh your hand luggage and if it is over 7kg (which is nothing!) they force you to pay 70 euro to check it in. We had to pay 140 euro for our 2 check-in bags anyway, because apparently the tickets we bought did not include check-in luggage. Mind you, when I booked our flight nowhere did it indicate I would need to pay for luggage, and when I did the online check-in it also did not state I should or could pay for luggage. Other passengers said that their flight to Lviv included their checked bags, but they got charged for the luggage when flying back out of Lviv. One young man who was already ready to board was told to go back out to check in his hand luggage because it was too heavy (although he had already been allowed through to security with his hand luggage)... and the “scientific” method for showing it was too heavy was the man at the gate simply lifting it and deciding it was past the limit. The lady at the info counter, when we had to pay for our luggage, was extremely rude; in my husband’s words, she was “uniquiley unqualified for a position involving customer service”. So... the ticket itself from Lviv to Kraków might have been affordable, but the airline finds creative ways to make you pay through your nose. We would have actually saved money (and stress) by booking a direct flight with a different airline (or taking the train!). Hopefully UIA will ”get with the times” and become more transparent about their charges, as well as find more qualified customer service representatives. Ukraine is a lovely country and many of the people coming through are seasoned travelers. If the airline continues to make it difficult for flyers, many may choose not to return. This was a short flight, but not even drinks were served."
Pros: "Staff on the plane were nice and polite but it's a short flight"
Cons: "The boarding and unboarding is awful - they bring passengers in three groups using the same bus. Of course our boarding took 3 trips for the bus. Result : 30 min delay at the departure. Unboarding : we were on the last (or perhaps only) bus. It was so crammed inside we could barely fit in. 30 min late arrival. Drinks on the plane :none. Just water. Staff on the plane were nice and polite but it's a short flight."
Cons: "Many people missed the flight because the flight leaves at 00:30 and there was no notification that it is one day earlier than many have expected. I traveled to the airport on Thursday evening to get on the flight at 00:30, but was told that the flight left the previous night. There could have been better notification about the dates to avoid that confusion. That did not help anyone!!"
Pros: "New aircraft, good food, lots of entertainment options, wonderful stewardess'."
Cons: "Not enough coffee served."
Cons: "Very old aircraft. No personal TV, only big screen for everybody. My seat was broken, nobody changed it. Food is very poor. 10 hours flight was a nightmare. The worst service"
Pros: "Crew very helpful"
Cons: "Assistance was booked for wheelchair assistance Keiv fine ivano Rankin was told no wheel chairs available my 94 year old father it was very difficult"
Pros: "You charge for everything you don't tell.us about. You did sign in on the internet...12 dollar fine You have 1 check in bag....62 dollar charge You want a glass of juice ...3 dollars plesse .."
Cons: "See above"
Cons: "My trip had just started and it is already ruined. I have a roundtrip ticket from NYC to Israel with a connection in Ukraine for both directions. I was traveling with one checked item in luggage - suitacse, and one personal item onboard - a guitar in a soft case. I'm a professional musician and I've been traveling with this exact instrument in the exact for over 5 years, domestically in the US and all over the world. I've never had any problems with it and I was always treated respectfully even with low cost airlines or on smaller airplanes. There were no problems on the first part of the flight from NYC to Kiev, and then, as I was boarding a the flight from Kiev to Israel, the counter employee at the gate counter (her first name is: Yejzina) - explained to me that if I won't pay an additional 66 EURO immediately, I would not be able to board on the flights with my guitar. I was even more upset to find out that another passenger boarded the flight after me with a guitar and did not have to pay for it. My guitar fit perfectly in the over head cabin and even on a packed flight there was no issue with headroom caused by me. Although I paid and purchased a ticket for this flight, I was discriminated and treated as if I was doing something wrong. I did my best to be responsible and be among the first people to board the flight and instead I was mistreated. The rest of the passengers had exceptional amount of excess baggage in suitcases and bags they wanted to take on board and yet I was the only one who was asked to pay for his. --- As a costumer, I am appalled by the treatment I was getting and I would like to be contacted immediately about reimbursement over my experience and false costs."
Cons: "they charge me 10 eur for the boarding pass because i came less then 2 hrs before the departure. Very rude personal. No free food- just a water"
Cons: "I swiched to different company. ther in no way that i will use UIA ever agein."
Pros: "Nothing! The crew at the airplane ( stewardess ) were very aggressive and unpleasant!bad experiance for a frequent traveler around the world . I also was shocked that the company charge 12 dollars for innocent passengers who didn’t check in in advance !!!!"
Pros: "Crew tried to do a good job in spite of a planeload of people who act like they've never flown before."
Cons: "Cramped plane, chaotic boarding, not even an effort to push off on schedule. Extra fees for everything"
Pros: "Quiet and peaceful flight. Polite crew.Flight on time. Clean and pleasant."
Cons: "No food and beverage.No entertainment."
Cons: "Rude people and attendants, old plane, no organization"
Pros: "a very short flight - it was uneventful and arrived on time. So that's good."
Pros: "I got a great price so I wasn't expecting much. However, the service was exceptional. Plus, we were served two meals."
Cons: "There was only one large screen for movies on a 10-hour flight. Would've been nice to have individual screens, but it wasn't terrible."
Pros: "That I eventually made it home alive."
Cons: "The flight was delayed 8 hours. This made me miss my next flight. UIA wouldn't do anything to help me. I had to pay for a new plane ticket myself to leave the next day. Also, I had to lay on the airport floor and wait for the 8 hours because we weren't allowed in the lounge."
Pros: "Fast registration and good service."
Pros: "It's an airplane... I like that it travels 550mph as opposed to literally anything slower so I don't have to spend any more time with these people than necessary. The air hostesses were friendly and helpful (the ones on the plane- literally no one else)."
Cons: "The whole experience was absolutely exhausting. Gatwick airport is nothing short of a disaster. The UIA counter can't take payments and the "international" airport can only take certain forms of payment (non of which are dollars- I know it's London, but I've never been anywhere that can't accommodate this). Ukraine international airlines are extortionists that will hold you and your luggage hostage with arbitrary baggage policies. 6kg is the cabin policy by the way. And if you don't read the fine print, you too can spend $80 to check a TSA approved hand bag. That's right. 12kg and all it cost me was EIGHTY US DOLLARS. Then they printed the incorrect boarding pass. When I returned, in a hurry because this whole ordeal lasted 45 minutes, the agent at the check-in counter demanded I "say please" to get my correct boarding pass. I've flown on 4-6 segments per week for the last four years. I understand how to communicate with airline agents, but wow... These people are off their rockers. During this whole conundrum, they even checked two people in under the same name. These people are in no way qualified to be operating an airline or maintaining personal information of any sort."
Pros: "It just worked out !!!!!!!!!!"
Cons: "I purchased travel insurance, but when I had to cancel my son's flight because the trip organizer for his Birthright trip cancelled the entire trip, I was told that I couldn't get a refund for the ticket he didn't use. This is outrageous."
Pros: "Overall I'm satisfied with Ukrainian International Airlines. The only reason I put good instead of excellent is the the time the plane was waiting to take off."
Pros: "The ride was poorly boarded, but the flight attendants were kind. The food was excellent, but it was so hot on the plane! We were all sweating. Entertainment was standard, and the flight itself was smooth. The seats were very uncomfortable, but you get what you pay for. Overall, decent flight."
Pros: "The airplane seats were much more roomy and comfortable as well as soft. The plane was not too fully booked."
Cons: "This was the second flight of the evening that was significantly delayed by at least an hour."
Pros: "Not much really."
Cons: "In general, UIA does not understand much about customer service. No one likes to check bags because they don't trust the airline so this means the overhead compartments are packed so full people are stuffing bags under seats. In general, I try avoid this airline when I can but alas it's hard as I come to Ukraine often. I always have such trouble checking in online that I end up in a middle seat so all around I am always sort of dreading my connection on this airline."
Cons: "Hello, at my check in the person who helped me was not very professional. The first thing he did was to say that I had 2 kilos overweight on my cabin bag, even before checking if I was booked on the 20.00 flight to Prague yet. And this is the exactly same cabin bag which I was carrying on the way from Prague to Kiev, its a camera bag with a tripad on the side (which at the check in in Prague the woman said was ok) . So I had to ask him if I was booked on the flight or not, since I didnt see the flight on the "departures" screen which made me a bit worried. Then he first said that I was not booked on the flight, but changed his mind immediately. But I did not receive any information from him that the flight was delayed with 50 minutes, I found out that after doing the security check. Not the smoothest service, but I think the guy was totally new so he was maybe a bit nervous. Thanks / M"
Pros: "Everything was right at scheduled time. Plane looked new and nice. Cabin crew was very polite and looked gorgeous!"
Cons: "You can get for "free" only a glass of water. Sandwiches, juices, soda, coffee etc. are for purchase only. It was a short flight, but UIA is not a low cost airline to charge for food."
Pros: "Convenient direct flight from Kiev to New York. The food this time around was good."
Cons: "Only just enough leg room and no elbow room at all."
Cons: "Pretty hot in the cabin during boarding until engines start up... Crew was polite but unpleasant ."
Pros: "Very short flight, and I slept through mist of it."
Cons: "The seats were cramped. Also, the flight was delayed because the crew was kate to board."
Pros: "Nice people at check-in and the crew. They tried their best and did accomodate my special seating request."
Cons: "Old entertainment system. OK food on the way from Ukraine, not as good on the way from NYC. On approach pilot kept changing the throttle down to idle and back up many times. Anyone knows why?"
Cons: "Gus stuff"
Pros: "The crew made the flight go so easy."
Cons: "No warning that they didnt serve any food. Poor moovie qualuty."
Airlines flying from Ankara Province have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ankara Province
Masks required on board, masks provided on flights from Ankara Province
Social distancing seating
Middle seats unavailable to book on flights from Ankara Province
Testing for antibodies, testing for symptoms for flights from Ankara Province
Waiving of change fees. Search flexible flights from Ankara Province