No good movies Uncomfortable seats
Flight was fine, very few passengers made it pretty low key.
Food wasn't my favorite, but could always be worse. The security process at the Beijing Airport was unbelievably slow and chaotic - has nothing to do with the airline, but made catching my flight super stressful.
Business class service
The food from bejing to shanghai
I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again.
Great flight and entertainment throughout.
Everything w this flight was satisfactory. No negatives to mention.
Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much.
This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.
Crew was mostly polite and helpful
Lack of veggie meal options on SFO-PEK leg.
they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.
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