Arrived on time
Distance between gates
Easy check in. Good flight. Good food.
Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.
Boarding was very easy , no long line , trip was on time .
Crew was great and helpful!
Not enough options for people with celiac.
No good movies Uncomfortable seats
The food from bejing to shanghai
I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again.
The food too salty (seems with a lot of MSG) and make you feel so thirsty
Excellent service, good movies
Seats a bit tight fitting. Food was average.
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