Pros: "Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally."
Cons: "The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates."
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Cons: "The guy on the second flight was a bit creepy"
Cons: "Attendans have been impatient, nervous"
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."
Cons: "Everything was great food and the plane great people"
Pros: "Crew was very calm, courtesy, and cheerful."
Cons: "Complete overhaul of all your crews and workers in different airports except the airport workers in America. They were nice and cautious. My overall experience was awful"
Pros: "Good flight and crew but......."
Cons: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"
Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Pros: "Comfortable seating"
Cons: "No problems"
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Cons: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Pros: "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
Cons: "when i asked for lunch they said it will be served in 20mins and i got it after 50 mins i was very hungry"
Pros: "Smooth flight"
Cons: "The food"
Pros: "Crew, food, service"
Cons: "No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline."
Pros: "The food was pretty good and the one ICE video center that was working offered a ton to watch."
Cons: "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
Pros: "Staff is very good. Always smile on face."
Pros: "More space"
Cons: "Services must be improved as far as hospitality is. Concern"
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Nothing. It was worst."
Cons: "They bother me with my duty free gifts. You have to make some solutions"
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Cons: "service, staff. had night mare"
Pros: "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
Cons: "I just wish there was a snack in the middle of the service."
Pros: "The air hostesses were really sweet and receptive. They cared a lot."
Cons: "Food could be improved on long-haul flights. I was hungry."
Pros: "Emirates service is what set them apart. The crew is always smiling and helpful. Makes for a great flight experience."
Cons: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
Pros: "I watch 2 movies !"
Cons: "During waiting the staff didn't serve anything! No tea, coffee or juice!"
Pros: "They treat outbound from India as cargo. I had to request for a blanket three times."
Pros: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Pros: "As above"
Cons: "As above"
Cons: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Cons: "need more leg room and ability to recline"
Pros: "Great selection of entertainment available."
Cons: "Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew."
Cons: "food was not served on time. crew was not attentive and did not care for passengers"
Pros: "The flight from Dubai to NYC was great"
Pros: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Cons: "Boarding was a bit late and could have been organised better."
Pros: "Boarding was smooth, they give you a little pacquet that includes tootbruch and toothpaste, eye covers and socks. Food was ok, entertainment system is second to none."
Cons: "Some of the crew were a little rude when asking questions or just approaching them for simple things like our entertainment system not working. They weren't able to help us and it took me theee times to get them to pay attention to us."
My wife old she can not get wheelchair ? She have walking problam also bag transfer very difficult because we are old ? I am not try to fly air India ? Kantilal
Worst airlines ever -- may be it will change in the hands of tatas but for now absolute garbage.
Security check process was slow and in efficient.
Cons: "It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website"
Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."
Pros: "Crew was very polite."
Cons: "Seat was uncomfortable. PA system was inaudible. Plane smelled unpleasant. Waited on the tarmac for 45. Waited for checked bag for 45 minutes."
Pros: "The flight was quick and short after take-off."
Cons: "The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea."
Pros: "Seat was very spacious"
Cons: "The plane showed its age. In flight entertainment screens werent working for most seats"
Cons: "It was like flying a crowded bus with push and shove!"
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Pros: "The flight went very smoothly. We left the gate 10 minutes ahead of schedule, and landed early. The crew was very good. Landing was perfect."
Pros: "Smooth flight"
Cons: "Delayed 35 mins."
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Pros: "The flight was on time."
Cons: "The aircraft was in old condition. Some of the facility were not working properly like hand rest."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Cons: "short delay when desembarquing"
Pros: "Ease of boarding and on time flight"
Cons: "Food very small sandwich with just cucumber and tomato"
Cons: "Was taking flight from Newark. Did not expect to get stuck at Mumbai for 5 hours. No communication, no help, none of the A.I. crew were listening."
Pros: "Late night flight, biz class is comfortable. Food is underwhelming, but time advantage supeceedes minor negatives."
Cons: "Food is underwhelming."
Pros: "Req.,desciplin manners in staff AirIndia"
Cons: "Each and everywhere missmanagement"
Pros: "Flight was basically on time."
Cons: "Boarding was unnecessarily chaotic. Seats too small. Movie I was watching crashed, and USB port to charge phone didn't work. One restroom out of order. They served only tea and coffee before lights out, then provided alcohol at 5 am."
Cons: "Seats, entertaknment system and aircraft ovwrall needs maintenance."
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Pros: "Took off on time"
Cons: "Pathetic seats, cleanliness and staff behavior"
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Cons: "No proper information ...flight was finally cancelled after waiting till 10:00"
Pros: "Crew was nice, food was okay, seats were decent"
Cons: "Crew was nice, food was okay. But i really wanted to watch a movie and the entertainment system did not work. They moved me to another seat, but that did not work either, and then a third seat, but it did not recline. I gave up and went to sleep"
Cons: "My flight is on time but I got my Bag’s after 2 hr..........."
Pros: "Crew and food"
Cons: "no priority boarding for star alliance Gold"
Pros: "Service is improved"
Cons: "Seats were not at all comfortable. The flught was delayedin Delhi and I missed my connecting flight to Des Moines."
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Cons: "Plane needs better cleaning to minimize smell"
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Cons: "Boarding was so late I almost missed my next flight. The food was nasty and there wasn't near enough room."
Pros: "A lady staff (in JFK airport) helped me and my wife sit together although we had different seating rows"
Cons: "Non functioning video screens and audio jacks, they were out of food (poorly managed count of veg/non-vegetarian passengers) requested us by adjusting to eat only curry without rice or roti. This happed both for dinner and breakfast. Flight Attendants served only one drink per person and were rude when asked for one additional drink. The connecting flight was 2 hr delayed in delhi, whereas i booked shortest duration flight to Hyderabad paying $150/ ticket due to family emergency but not worth as i was 3 hours delayed overall."
Cons: "Nothing works on this flight. I traveled with a 4 month old and was given a faulty bassinet. In fact they forgot it give me the bassinet and when asked told me that wait till your baby sleeps and we shall give you the bassinet then. The good was terrible. Co-passengers traveling with babies were not even given infant meals. The toilets were dirty right at the onset. Te crew was deplorable. Air India doesn't deserve to be in business."
Pros: "Direct Flight reached on schedule"
Cons: "Some of entertainment systems were not functioning"
Cons: "Route map, entertainment"
Cons: "Seat changed by airline with out my knowledge"
Cons: "Overall vibe of the staff and aircraft Poor announcements Very uncomfortable seats"
Pros: "Flight arrived on time in SFO."
Cons: "Last minute delays caused by additional security checks. I almost did not make it to the boarding hate in Mumbai."
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."