Well, had 2 travel events today…. While I had to wait 4 & 1/2 hrs to board in Toronto to Atlanta (got on w/5 minutes to fare, totally not your fault) but was originally was supposed to go the day earlier but didn’t find out the flight was cancelled and I was put on another flight the next day (lost $$$) due to arranging a day rental in Atlanta…. The 2nd flight was great! Kudos!
Good flight attendants and helpful.
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
My review is for Panamá to NYC…please see previous note.
Cons: "Phone chargers, screens on the seats, pillows"
Pros: "The crew was great and good customer service"
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Pros: "The crew offered water couple of times during the whole flight. There was no choice of food, only chicken, and I don’t eat chicken, so for dinner the crewmen offered extra salads, so I would have something to eating and advice to ask for special dietary for my flight back."
Cons: "There was not much entertainment. And just like the food, no choices of programs."
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Pros: "The crew"
Cons: "Entertainment options were poor"
Pros: "nice flight crew"
Cons: "no complain"
Cons: "Don’t feed us breakfast 1 hour into a international flight at 3 AM. Wait until it gets closer to landing."
Pros: "The crew was nice."
Cons: "The entertainment options for a long flight were lacking."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Outstanding service, good timing, and courteous flight attendants."
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "Everything was very efficient and everyone was very pleasant."
Pros: "Everything was excellent! Did not eat the food."
Pros: "Nice crew, straightforward operation."
Cons: "Basic plane not good for longer flights. Poor in-flight entertainment and uncomfortable seats (even in Business). They have better planes but this one was clearly an older and more basic one that shouldn't be scheduled for a 6+ hour flight."
Pros: "Fast boarding Exact timing"
Cons: "No entertainment at all Mini sándwich as snack"
Pros: "Excellent service"
Pros: "The overall experience was excellent, everyone was nice and helpful."
Cons: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
Pros: "Service was good, crew really nice."
Cons: "Plane felt old, no usb chargers, tiny screens that fold from the ceiling. An update would be great"
Pros: "On time departure from the gate."
Cons: "To board the plane in Panama City passengers had to go through a second security screening and were therefore unable to bring bottled beverages onto the plane. Once through this second security there was no where to purchase water. The free never came through the plane to offer more beverages after the meal service. Many passengers got up and corralled at the back of the plane to get water. I watched a flight attendant drink from one the large bottles herself and then presumably serve to a customer."
Pros: "Service was sastisfying"
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "Comfortable seats. Boarding on time Good attention by crew. They were very kind. Movies were so good"
Cons: "I did'nt like the dinner. The taste of chicken wasn't good.. Also, the potatoes and beans were raw. El red wine was vinegary"
Cons: "The connecting flight rush."
Cons: "Too much turbulence"
Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."
Pros: "Great crew, always on time,"
Cons: "Older plane with limited first class features (no foot rest and limited reclining), old entertainment system (no personalized entertainment screen per seat)."
Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"
Pros: "Food was great crew was great but entertainment wasn't so great"
Cons: "Ususlly theres a tv for each seat in order to give us freedom to chose what to watch, that aircraft was missing that"
Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."
Pros: "The options for meals. The availability of drinks."
Cons: "The heater was on for a long period of time. Many people can't handle/breathe in heat. Being on a plane with so much heat circulating without being able to turn on the air may cause panic attacks. One can always bundle up to get warm, if it's too cold."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Pros: "The complimentary meals and drinks as well as good custumer service"
Cons: "Transfer time un Panamá was Too short"
Pros: "Clean and efficient - first time with copa and pleasantly supprosed"
Pros: "Crew very good, helped me change seats when needed, brought me water when needed,"
Cons: "lond delay in Asuncion due to fog shutting down Montevideo airport all morning.Could not exchange currency in Panama since layover was so short. Same useless entertainment system."
Pros: "Always like flying copa. Easy and the people are friendly."
Cons: "Cramped. I wish there would have been a second beverage service"
I always travel to Brazil and back, but the difference is that this flight is excellent in space, very polite employees, excellent food. very, but very good, compared to the Delta plane when I went to Brazil on a tight plane and the food was not of excellent quality like the latam one. I am very happy with the treatment and the trip
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
No water available during the flight!!!
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
Pros: "All good"
Cons: "To drop the bag was very messy"
Cons: "Two suitcases were lost"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Cons: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Cons: "More diverse snacks/drinks."
Cons: "Your Customer Service"
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "Food was pretty good"
Cons: "The seats are so freaking small and packed together!!!"
Pros: "Left on time"
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Pros: "I like Everthing ......viva air sucks"
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "Friendly service"
Cons: "Only give you water for free"
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "East check in. Punctuality. Good coffee"
Pros: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Cons: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Pros: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Cons: "The turn around resulting Ina five hour delay"
Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Pros: "Service was good"
Cons: "I tried to book my seat on line to get an aisle or window and it wouldn't let me choose me seat."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "Comfortable flight, great flight attendants, quick boarding procedure"
Pros: "good flight. Good lounge in Santiago. Flight staff very good"
Cons: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Pros: "Smooth flight, on time"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Pros: "The staff was friendly and very attentitive. The entertainment is available in a huge selection and works great. It was great that I was able to create my own playlist with as many songs as I liked from their music library, for the duration of my flight. Staff woke me up and asked me if I wanted food in the morning which I thought was nice. On other airlines, Sometimes they just let you sleep and you miss out. Lighting is great for sleeping. Food is OKAY (im a picky eater) with vegetarian options. Provided pillow, blankets,AND HEADPHONES! Headphones are a must have for a long flight so it's great that they provide it. It was my firat flight with Latam and I look forward to flying with them again."
Cons: "I didn't like that latam doesn't offer wifi like some other airlines such as jetblue. Also I would like more interaction from the pilot over the intercom, its more personal and comfortable for passangers. Other than that great airline."
I kept hearing so many horrible things about the airlines and especially flying internationally. I was nervous but all of our flights to and from Rome were on time and as expected. When we got home to KC one bag didn’t make it, but is located and will be delivered within 24 hours!
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
Worst airline ever don’t travel with American Airlines
The plane was gross. Everything seemed dirty and had black smudges all over it. The plane was older and areas where paint had chipped off (on arm rests or interior panels) was repainted poorly. I don’t expect aircraft to be pristine but I was kind of surprised this one was still in service. The rest of the flight was fine. The plane was just yuck. Thank god they gave us wet wipes when boarding.
Pros: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Cons: "Lack of IFE screens was disappointing and the seats had zero padding."
Pros: "Everything was amazing"
Cons: "More snack options"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "seats were super comfortable, would fly again."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Crew was amazing. Seats were comfo"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Really good crew."
Cons: "Not much. Great flight all around."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Cons: "No power outlets at the seats? How old is this plane? As a Gold customer, I should I have had ever opportunity to try to fit my bag in an overhead before having it checked, not taken away from me. How come we haven’t used tech to know how much room is left?"
Pros: "Both flights on time. Boarding slow but organized"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "Great service and entertainment options"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Pros: "On time!!!"
Cons: "Small chairs."
Pros: "Friendly crew, good pilot, comfy seats, entertainment"
Cons: "No food served"
Pros: "Ahead of schedule"
Pros: "Flight Crew were professional and accommodating throughout the trip."
Cons: "AA should inform customers via its App when they are the carrier for another airline. That way, one would know which terminal at LHR to go to. Check in was not good as there was no staff to assist or even an information kiosk in the immediate area. Had to go looking for one with all my luggage; they were having a group 'chat'. Then, instead of being helpful when asked to change seats, commenced to quiz me about why and what I did during my trip."
Pros: "Left on time, service was good."
Pros: "The crew was ok"
Cons: "It was 1:45 late . It was American Airline, we had extra passenger on board. It took them long time to figure it out. I was so rush, I barely made the connectiog flight and I only had carry on luggage."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "When I was able to get my seat TV to work I enjoyed a movie."
Cons: "Food gave me cramps, seat was super uncomfortable, and the crew was not happy to be there."
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Cons: "Lost connection"
Cons: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Cons: "LONG LINES to check in, LONG LINES for customs. Once we got through customs we could not get to the stores or restaurants, so LONG LINE to get a bottle of water. Plane late boarding, so a dash to get to next plane at Philadelphia."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Cons: "There was no coffee or tea available on the flight"
Pros: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Cons: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Pros: "On time and pleasant staff"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Cons: "My baggage did not make the flight. It took 3 days to return it to me"
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Cons: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Pros: "Not a lot"
Cons: "It took two air hostesses two hours to service the entire cabin. There is a training issue. I would not fly air canada again."
Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Cons: "Flight delayed by 2 hours"
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "A few turbulents just before landing but great flight crew."
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Pros: "Normal flight, short, nothing special about it to mention."
Pros: "Efficient boarding"
Cons: "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
Pros: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Cons: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Cons: "Audio jack for entertainment weren't working."
Cons: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Cons: "Crew were very rude"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Cons: "Received my luggage after one day"
Cons: "Delayed flight, nearly missed connection, lost luggage, inconsiderate staff"
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Cons: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Cons: "Very slow service"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Pros: "Movies!! Newer plane too."
Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"
Pros: "The plane didn't crash."
Cons: "We were dehydrated and the flight attendants were stingy with WATER."
Cons: "It was a short flight so everything was ok"
Pros: "Crew was courteous and efficient."
Cons: "No variety in menu for a long time (business class)"
Pros: "Had extra legroom but paid for it"
Pros: "Nice staff"
Cons: "Unable to buy food or drinks on plane without a credit. I don't have one !!!"
Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"